Clinical Services Representative I

Rutgers University; The Ironbound (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, prescription, dental coverage

Paid vacation and holidays

Competitive retirement benefits

Educational benefits

Life insurance

Employee discount programs

Job summary

Rutgers University–Newark, Rutgers School of Dental Medicine, Endodontics, seeks a Clinical Services Representative I to join the front desk team. Under supervision, you will manage patient check-ins, verify demographics and insurance, schedule appointments, and direct patients to the appropriate clinics.

The role requires at least three years of clerical experience with billing or medical insurance, strong interpersonal skills, and proficiency in Word and Excel.

Qualifications

• Three years of progressively responsible clerical experience, including billing or medical insurance activities.
• Excellent interpersonal and communication skills, with strong computer literacy (Word and Excel).
• Prior front desk and patient intake experience is preferred.

Responsibilities

• Documents patients arriving for treatment and verifies demographics per policy.
• Obtains and updates insurance information and verifies copay/deductible requirements.
• Posts patient payments and generates receipts as needed.
• Provides excellent customer service and directs patients to the appropriate clinic areas.
• Manages appointments, referrals, and confirmations to ensure smooth scheduling.

Skills

Interpersonal communication

Computer literacy (Word & Excel)

Customer service

Education

Three years clerical experience including billing/medical insurance

Tools

AxiUm

Job description

Job Category Staff & Executive - Administrative & Support

Department

Department RSDM - Endodontics

Overview

New Jersey’s academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating universitywide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Clinical Services Representative I within the Department of Endodontics at the Rutgers School of Dental Medicine ( RSDM ).

Under general supervision, the Clinical Services Representative I conducts a variety of front desk services. Additionally, the Clinical Services Representative I serves as a receptionist, maintains appointment bookings, requests charts, enters, updates and verifies patient demographics and insurance information.

Essential Duties and Responsibilities include the following:

• Documents the patients arriving for treatment at Rutgers School of Dental Medicine. Inputs all biographical information and verifies patient identification in accordance with RSDM policies. Evaluates patient data to confirm that the information is up to date.
• Obtains copies of patients’ Medicaid, Medicaid HMO , or dental insurance card, and verify and update the information as necessary.
• Verifies that the required insurance copayment or deductible is obtained prior to the patient being treated by residents.
• Accountable for the posting of patient payments. Ensures accurate documentation of these payments. Generates computer receipts for patients upon request.
• Provides excellent customer service in response to patient inquiries and directs them to the relevant financial coordinator.
• Guides patients to the appropriate section of the dental school, such as Special Needs, Pediatric Dentistry, Oral Medicine, and others.
• Notifies residents about the arrival of their patients. Receives messages for residents and inform them regarding patient appointments, prescription concerns, and other related matters.
• Obtains referrals from dental practices for treatment and notify patients once their insurance provider has approved the treatment.
• Reviews the schedule for any outstanding balances to ensure we are complying with the RSDM Standard Operating Procedures.
• Confirms appointments and informs patient if payment is due at the time of service. Arrange for counseling with a financial coordinator if needed.
• Scans charts, identification, and insurance cards in axiUm.

FLSA

FLSA Nonexempt

Grade

Grade 185

Salary Details

Minimum Salary

Minimum Salary 28.470

Mid Range Salary

Mid Range Salary 28.970

Maximum Salary

Maximum Salary 29.840

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status

Full Time

Working Hours

Standard Hours

Standard Hours 37.50

Daily Work Shift

Day

Work Arrangement

This position requires a fully on-site work arrangement.

Union Description

Teamsters 97

Payroll Designation

PeopleSoft

Seniority Unit

Terms of Appointment

Staff - 12 month

Position Pension Eligibility

PERS

Qualifications

Minimum Education and Experience

• Three (3) years of progressively responsible clerical experience required of which one (1) year must have been in a business setting involving billing and collection or medical insurance activities.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Excellent interpersonal and communication skills.
• Must be computer literate, including proficiency in Word and Excel.

Preferred Qualifications

• Preference will be given to those with at least three (3) years of prior dental front desk experience.
• Associate’s degree preferred but not required.

Physical Demands and Work Environment

• PHYSICAL DEMANDS : There are no significant physical demands. Sitting for long periods of time may be a requirement.

Special Conditions

Posting Number 26ST1762

Posting Open Date

Special Instructions to Applicants

Regional Campus

Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus

Newark (RBHS)

City

Newark

State

NJ

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have three (3) years of progressively responsible clerical experience, of which one (1) year was in a business setting involving billing and collection or medical insurance activities?
  • Yes
  • No

Required Documents

• Resume/CV

Optional Documents

• Cover Letter/Letter of Application

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