Dental Front Desk Specialist — Patient Concierge & Scheduling

Dental Dreams LLC; Lynn (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Medical & Vision Insurance

Free dental treatment at our locations

PTO

401K

Job summary

Dental Dreams LLC in Lynn, MA is hiring Receptionists to join our talented and dedicated team. This role focuses on scheduling appointments, assisting with operational goals, and providing excellent customer service in a fast-paced dental office.

Responsibilities include answering phones, greeting patients, verifying benefits, collecting payments, and maintaining accurate patient records. Dentrix and Eaglesoft experience, bilingualism, and a passion for service are highly valued; competitive pay

Qualifications

• Customer Service experience required.
• Dentrix and/or Eaglesoft experience preferred.
• Bilingual ability preferred.

Responsibilities

• Maintain a high level of customer service at all times.
• Work as part of a team with emphasis on communication.
• Schedule patient appointments per month and daily patient goals.
• Answer phones and confirm appointments.
• Greet and check-in patients.
• Accurately verify dental benefits.
• Maintain detailed patient records in a fast-paced environment.
• Collect payments, co-payments, and deductibles.
• Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
• Pull patient charts for future appointments when necessary
• Maintain a clean and professional office environment
• Assist with presenting and/or explaining treatment plans

Skills

Customer Service

Bilingual (preferred)

Tools

Dentrix

Eaglesoft

Job description

Dental Dreams LLC in Lynn, MA is hiring Receptionists to join our talented and dedicated team. This role focuses on scheduling appointments, assisting with operational goals, and providing excellent customer service in a fast-paced dental office.

Responsibilities include answering phones, greeting patients, verifying benefits, collecting payments, and maintaining accurate patient records. Dentrix and Eaglesoft experience, bilingualism, and a passion for service are highly valued; competitive pay