Dental Front Desk Coordinator – Patient Care & Scheduling

Family Health Care Centers of Greater Los Angeles, Inc.; Vinvale (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical benefits 100% employee health

403(b) match up to 5%

Dental benefits

11 holidays observed

2 floating holidays

Vision benefit

Birthday holiday

Life insurance & LTD

Paid sick leave

2 weeks vacation

AFLAC benefits

Job summary

Family Health Care Centers of Greater Los Angeles, Inc. is seeking a friendly Dental Receptionist to greet patients, register new patients, verify information, and manage appointments in a busy dental office.

You will handle patient inquiries, explain procedures, schedule follow-ups, and ensure HIPAA privacy compliance while coordinating with clinical staff. Bilingual English/Spanish skills and CA driver’s license are highly valued.

Qualifications

• General Education degree or High School Diploma.
• Current CPR Certification- required to be kept up to date.
• FQHC experience, highly preferred.
• Excellent analytical skills.
• Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
• Excellent writing and verbal communication skills.
• Knowledge of administrative principles and procedures.
• Computer knowledge preferred (e.g., NextGen E.H.R. & PMS), Microsoft Word and Excel.
• Knowledge of dental terminology, procedures and diagnosis.
• Bilingual English/Spanish and familiarity with the Hispanic culture.
• Access to automobile with valid California driver’s license and state mandated automobile insurance.
• Work schedule may include evenings, overtime, and weekends as needed.
• Ability to prioritize workload and work under pressure of deadlines.
• Ability to meet tight time sensitive deadlines.
• Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
• Willingness to adapt to changes with regards to the agency’s growth and expansion.
• Ability to speak Spanish, preferred.

Responsibilities

• Greet patients.
• Register new patients according to established office protocols.
• Assist patients to complete all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental office procedures and policy.
• Move patients through appointments as scheduled.
• Enter all relevant patient information into data system.
• Maintain and manage patient records in compliance with privacy and security regulations.
• Remains informed of current legal and regulatory changes related to scope of practice.
• Answer and manage incoming calls.
• Respond and comply to requests for information.
• Schedule patient appointments.
• Confirm upcoming appointments and recalls according to office protocol.
• Check daily appointment schedule.
• Arrange patient charts for next day appointments.
• Fill in cancellations and no-shows.
• Organize referrals to other medical specialists.
• Dispatch lab work appropriately.
• Collect and receipt payments from patients at time of treatment.
• Inform patients of financial treatment plan options.
• Arrange payment schedule with patients.
• Prepare and mail billing statements.
• Prepare claim forms for dental insurance.
• Arrange supporting documents for insurance claims.
• Sort and distribute incoming and outgoing post.
• Monitor and maintain inventory of dental office supplies.
• Update patient education materials.
• Maintain a professional reception area.
• Safeguard patient privacy and confidentiality.
• All other duties as assigned.

Skills

Customer service

Multitasking

Bilingual English/Spanish

Attention to detail

Education

High School Diploma

Tools

NextGen EHR

Microsoft Word

Microsoft Excel

Job description

Family Health Care Centers of Greater Los Angeles, Inc. is seeking a friendly Dental Receptionist to greet patients, register new patients, verify information, and manage appointments in a busy dental office.

You will handle patient inquiries, explain procedures, schedule follow-ups, and ensure HIPAA privacy compliance while coordinating with clinical staff. Bilingual English/Spanish skills and CA driver’s license are highly valued.