Dental Front Desk Specialist: Patient Care & Scheduling

Envision A Smile Dentistry; Elgin (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Envision A Smile Dentistry in Elgin, IL seeks a Front Desk professional to support daily front-office operations and ensure a positive patient experience. Responsibilities include patient intake, scheduling, insurance verification, and payment processing to keep workflows accurate.

The ideal candidate has 2+ years of front office experience in dental or medical settings, strong organizational and communication skills, and proficiency with practice management software (Open Dental preferred).

Qualifications

• 2+ years of experience in a dental or medical front office environment preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Register new patients and update existing patient information in practice management systems.
• Schedule appointments and manage the daily appointment calendar.
• Complete recalls and patient callbacks to support schedule utilization.
• Answer incoming phone calls, respond to inquiries, and route calls appropriately.
• Serve as a primary point of contact for patients regarding scheduling, general inquiries, and administrative questions.
• Maintain a professional, courteous, and patient-focused demeanor at all times.
• Escalate complex or sensitive patient concerns to the Office Manager or Office Manager Assistant.

Skills

Communication skills

Organizational skills

Multitasking

HIPAA compliance

Education

High school diploma or equivalent

Tools

Open Dental

Job description

Envision A Smile Dentistry in Elgin, IL seeks a Front Desk professional to support daily front-office operations and ensure a positive patient experience. Responsibilities include patient intake, scheduling, insurance verification, and payment processing to keep workflows accurate.

The ideal candidate has 2+ years of front office experience in dental or medical settings, strong organizational and communication skills, and proficiency with practice management software (Open Dental preferred).