Dental Front Desk Specialist — Growth & Benefits

Western Dental; Garfield Heights (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Vision Coverage

401K

Career Growth

Training Opportunities

Tuition Reimbursement

Job summary

Western Dental is seeking a receptionist to be the face of the practice. You will greet patients, answer phones, schedule appointments, manage the appointment book, and support marketing initiatives to grow the practice’s brand and patient base.

The role requires friendly, professional customer service and the ability to handle various front-desk duties with accuracy. Join our modern, fully equipped dental practice and contribute to a team of quality-oriented professionals.

Qualifications

• Some training or experience in using multi-line phones and computers

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to company Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Chart Filling
• Cash Handling
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients
• At all times you will perform and undertake such other duties and responsibilities as are requested of you by the Office Manager or the PDM
• Supports strategic local marketing initiatives that help drive brand awareness and new patient growth
• All other duties as assigned

Skills

Face of the front desk

Job description

Western Dental is seeking a receptionist to be the face of the practice. You will greet patients, answer phones, schedule appointments, manage the appointment book, and support marketing initiatives to grow the practice’s brand and patient base.

The role requires friendly, professional customer service and the ability to handle various front-desk duties with accuracy. Join our modern, fully equipped dental practice and contribute to a team of quality-oriented professionals.