Dental Front Desk & Scheduling Coordinator

Family Healthcare of Hagerstown; Hagerstown (MD); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Generous benefits package including 7+

Health, vision, and dental coverage

Company-paid Life and AD&D insurance

Short-Term and/or Long-Term Disability

Employee Assistance Program (EAP) and

403(b) retirement plan with company 2

Zusammenfassung

Family Healthcare of Hagerstown is seeking a Dental Receptionist to greet patients, schedule appointments, and manage financial aspects of care. You will review treatment plans, educate patients on dental benefits, and coordinate pre-authorizations to ensure smooth operations.

Ideal candidates have strong communication, organizational skills, and a patient-centered approach. Proficiency with EDR systems and a team-based environment is essential for delivering quality dental care.

Qualifikationen

• Excellent communication and interpersonal skills.
• Strong customer service skills and ability to interact with diverse patient populations.
• Ability to work independently while managing multiple priorities.
• Knowledge of dental terminology.
• Strong organizational skills and attention to detail.
• Proficiency with computers and office technology.
• Ability to maintain confidentiality and professionalism.
• Commitment to providing compassionate, patient-centered care.
• Ability to work effectively in a team-based healthcare environment.

Aufgaben

• Greet patients and visitors in a professional, courteous, and welcoming manner.
• Schedule and confirm patient appointments using established departmental guidelines.
• Review and explain treatment plans with patients and address questions and concerns.
• Coordinate financial resources and discuss patient financial responsibilities.
• Collect payments and document financial arrangements as needed.
• Educate patients regarding dental insurance benefits and coverage.
• Submit pre-authorizations for dental procedures.
• Follow up with patients regarding treatment plans, emergency visits, and outstanding appointments.
• Answer incoming telephone calls in a helpful and professional manner.
• Maintain patient records, scan documentation, and ensure accurate filing of records.
• Support patient flow and communicate scheduling delays to providers.
• Prepare daily closing reports and assist with balancing daily collections.
• Maintain confidentiality and comply with HIPAA requirements.
• Assist with administrative and clerical functions to support department operations.
• Perform other duties as assigned.

Kenntnisse

Excellent communication

Customer service

Dental terminology

Independent work

Organizational skills

Computer proficiency

Confidentiality (HIPAA)

Team-based care

Ausbildung

High school diploma or equivalent

Dental/Medical secretarial program preferred

Tools

Electronic Dental Records (EDR)

Jobbeschreibung

Family Healthcare of Hagerstown is seeking a Dental Receptionist to greet patients, schedule appointments, and manage financial aspects of care. You will review treatment plans, educate patients on dental benefits, and coordinate pre-authorizations to ensure smooth operations.

Ideal candidates have strong communication, organizational skills, and a patient-centered approach. Proficiency with EDR systems and a team-based environment is essential for delivering quality dental care.