Patient Care Coordinator/Receptionist

Shared Practices Group; New York (NY); On-site; USD 26,000 - 29,000; Full time

Job summary

Shared Practices Group is seeking a Dental Front Desk Coordinator to greet patients, manage check-in and check-out, and help create a welcoming, professional front-office experience. In this role you will schedule appointments, coordinate recall and follow-ups, maintain patient records in the practice management system, and support daily workflows between front and clinical teams.

The position is Monday to Friday, 8am to 5pm, with an hourly rate of $19 to $21, reflecting an important frontline

Qualifications

• Strong customer service and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort with computers, scheduling software, and basic office technology.

Responsibilities

• Greet patients and assist with check-in and check-out.
• Schedule, confirm, reschedule, and follow up on patient appointments.
• Maintain patient records and support general administrative tasks.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Tools

Scheduling software

Office technology

Job description

Description

Job Title: Dental Front Desk Coordinator / Dental Receptionist

Position Summary

The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. This position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success.

Key Responsibilities

Patient Experience & Communication

• Greet patients warmly upon arrival and assist with check-in and check-out
• Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone
• Communicate appointment details, office policies, and general visit flow
• Support a positive and calm environment for patients throughout their visit

Scheduling & Office Flow

• Schedule, confirm, reschedule, and follow up on patient appointments
• Maintain an organized and optimized schedule to support provider productivity
• Coordinate recall, follow-ups, and unscheduled treatment appointments
• Assist with daily office flow and communication between front and clinical teams

Administrative & Records Support

• Maintain accurate patient records and documentation in the practice management system
• Ensure patient forms and information are completed and up to date
• Support general administrative tasks including data entry, filing, scanning, and correspondence
• Maintain a clean, organized, and professional front desk and reception area

Monday-Friday 8am-5pm

$19 - $21 an hour

Requirements

Required Skills & Qualifications

• Strong customer service and interpersonal communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfort with computers, scheduling software, and basic office technology
• Professional appearance and demeanor