Patient Care Coordinator/Receptionist

Des Moines Dentures and Implants PLLC; Des Moines (IA); On-site; USD 26,000 - 29,000; Full time

Job summary

Des Moines Dentures and Implants PLLC seeks a Dental Front Desk Coordinator / Dental Receptionist to be the welcoming first point of contact for patients. You will handle check-in/out, scheduling, and clerical duties to keep daily operations smooth and the practice running professionally.

The role focuses on patient communication, appointment management, and documentation in the practice management system, with a Monday–Friday 8am–5pm schedule and an hourly rate of $19–$21, depending on

Qualifications

• Strong customer service and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort with computers, scheduling software, and basic office technology.
• Professional appearance and demeanor.

Responsibilities

• Greet patients and assist with check-in and check-out.
• Answer calls, respond to inquiries with a friendly, professional tone.
• Communicate appointment details and office policies to patients.
• Schedule, confirm, reschedule, and follow up on appointments.
• Maintain an organized schedule to support provider productivity.
• Coordinate recalls and follow-ups for unscheduled treatment.
• Maintain accurate patient records in the practice management system.
• Ensure forms are completed and up to date; perform data entry and filing.
• Maintain a clean, organized front desk and reception area.

Skills

Customer service

Interpersonal communication

Organizational skills

Attention to detail

Multitasking

Professional appearance

Tools

Scheduling software

Office technology

Job description

Description

Job Title: Dental Front Desk Coordinator / Dental Receptionist

Position Summary

The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. This position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success.

Key Responsibilities

Patient Experience & Communication

• Greet patients warmly upon arrival and assist with check-in and check-out
• Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone
• Communicate appointment details, office policies, and general visit flow
• Support a positive and calm environment for patients throughout their visit

Scheduling & Office Flow

• Schedule, confirm, reschedule, and follow up on patient appointments
• Maintain an organized and optimized schedule to support provider productivity
• Coordinate recall, follow-ups, and unscheduled treatment appointments
• Assist with daily office flow and communication between front and clinical teams

Administrative & Records Support

• Maintain accurate patient records and documentation in the practice management system
• Ensure patient forms and information are completed and up to date
• Support general administrative tasks including data entry, filing, scanning, and correspondence
• Maintain a clean, organized, and professional front desk and reception area

Monday-Friday 8am-5pm

$19 - $21 an hour

Requirements

Required Skills & Qualifications

• Strong customer service and interpersonal communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfort with computers, scheduling software, and basic office technology
• Professional appearance and demeanor