Dental Front Desk Receptionist

OneWorld Community Health Centers, Inc.; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

OneWorld Community Health Centers, Inc. seeks a full-time Dental Front Desk Receptionist at Northwest Dental Clinic in Omaha. This role is 40 hours per week, Monday through Friday, with occasional travel to other OW clinics as needed.

You will be a first point of contact, delivering friendly, professional service to patients and staff and ensuring accurate patient registration. Responsibilities include handling calls to schedule and follow up, using Lighthouse Texting for scheduling, enrolling

Qualifications

• Front desk experience in a medical or dental setting preferred.
• Ability to verify insurance and obtain prior authorizations when needed.
• Proficient in handling payments and posting to accounts.

Responsibilities

• Answer incoming and make outbound calls to schedule, confirm, and follow up on appointments.
• Enter patient information and schedule using Lighthouse Texting service.
• Register patients and collect necessary documentation for billing.
• Verify and enter insurance information; process Medicaid and third-party payer billing.
• Explain billing policies and sliding fee scale; set up payment plans under supervision.
• Collect payments and issue receipts; reconcile cash and post to accounts.

Skills

Customer service

Phone etiquette

Appointment scheduling

Insurance verification

Billing reconciliation

Cash handling

Job description

One full-time opening (40 hrs/week) | Monday - Friday 8:00 am - 5:00 pm | Northwest Dental Clinic (90th & Fort) | Travel to other OW Clinics as needed | Job Duties The Dental Front Desk receptionist serves as one of the first points of contact for patients and visitors of the clinic. Responsibilities include providing prompt, informative, and professional customer service to visitors, patients, and staff, as well as ensuring timely, accurate, and secure registration of patients. The Dental Front Desk will also assist the dentist when needed.

• Handles telephone calls, both inbound and outbound, to schedule, confirm, and follow up on appointments.
• Works with the Lighthouse Texting service to enter patients and schedule properly.
• Registers patients for appointments and takes the necessary documentation for accurate billing.
• Verifies and enters insurance information. Completes prior authorization process for Medicaid and other insurance companies. Computerizes billing of Medicaid and third-party payers.
• Informs patients of OneWorld’s billing and collection policies. Executes the sliding fee scale and informs patients of the scale accurately. Establishes agreed-upon payment plans when policy requirements can be met, under the supervision of the Dental Operations Manager.
• Works with patients to collect payment for services prior to the execution of treatment plans. Accepts and records fees, issues receipts as appropriate. Reconciles monies received to appointments and delivers daily receipts to the safe. Posts patient payments to patient accounts.

The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.