Dental Front Desk Pro — Patient Care & Scheduling

Dental Care Alliance; Racine (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Full-time schedule

Competitive hourly pay

Health, dental, and vision insurance

Life insurance

Disability benefits

401(k) plan

Team-oriented environment

Career growth opportunities

Job summary

Dental Care Alliance in Racine, WI is seeking a friendly Patient Service Representative to welcome patients, answer calls, schedule appointments, and maintain accurate records. No dental experience is required, but one year of hands-on customer service is preferred and a patient-focused attitude is essential.

You will verify insurance, collect payments, and collaborate with the dental team to ensure a smooth front desk operation.

Qualifications

• At least 1 year of hands-on customer service experience.
• Customer service experience required.
• Dental office experience is a plus.

Responsibilities

• Welcome patients and create a positive first impression.
• Answer incoming calls and assist patients with questions.
• Schedule, confirm, and manage patient appointments.
• Register patients and maintain accurate patient information.
• Verify insurance information and assist with patient inquiries.
• Collect payments and post charges to patient accounts.
• Monitor voicemail and follow up with patients as needed.
• Help patients understand treatment plans and financial arrangements.
• Maintain a clean, organized, and welcoming reception area.
• Collaborate with the dental team to provide an excellent patient experience.

Skills

Customer service

Front desk

Communication

Organization

Multitasking

Job description

Dental Care Alliance in Racine, WI is seeking a friendly Patient Service Representative to welcome patients, answer calls, schedule appointments, and maintain accurate records. No dental experience is required, but one year of hands-on customer service is preferred and a patient-focused attitude is essential.

You will verify insurance, collect payments, and collaborate with the dental team to ensure a smooth front desk operation.