Dental Front Desk: Patient Experience Lead

GD FL PLLC; Florida; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401k with match

Paid vacation and holidays

Flexible schedules

Life Insurance

Disability Insurance

Job summary

GD FL PLLC in Coral Springs, FL is seeking an experienced Front Desk receptionist to join a fast-growing dental team. You will greet patients, answer calls, manage appointment schedules, and support billing and insurance verification to ensure a smooth patient experience.

The role requires multitasking in a fast-paced office, friendly communication, and a professional demeanor. Weekend availability, including Saturdays, is a plus.

Qualifications

• 2-3 years' experience preferred.
• Call center experience is a plus.
• Outstanding professionalism and strong work ethic.
• Strong communication and interpersonal skills to build relationships.

Responsibilities

• Handling all incoming and outbound calls for a high call volume practice.
• Greet all patients by first name and assist them during their office visit.
• Serve as the face of the company, offering friendly service to patients and callers.
• Confirm all future appointments.
• Assist patients with billing questions and scheduling of appointments.
• Overview of daily schedules and provider/patient flow.
• Follow-up with unscheduled recare/treatment appointments.
• Support with treatment planning as needed and insurance verification.

Skills

Call center experience

Customer service

Communication skills

Interpersonal skills

Professionalism

Multitasking

Job description

GD FL PLLC in Coral Springs, FL is seeking an experienced Front Desk receptionist to join a fast-growing dental team. You will greet patients, answer calls, manage appointment schedules, and support billing and insurance verification to ensure a smooth patient experience.

The role requires multitasking in a fast-paced office, friendly communication, and a professional demeanor. Weekend availability, including Saturdays, is a plus.