Dental Front Desk & Patient Experience Coordinator

The-Smilist-Denta; Riverdale Park (MD); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Benefits package (health/dental/vision

Career growth

Team environment

Community impact

Job summary

The Smilist in Riverdale, MD is seeking a reliable Patient Coordinator to join our dental team. You will greet patients, manage front desk duties, verify insurance, and help keep schedules smooth.

Ideal candidates have dental front desk experience, strong communication, and a friendly, patient-focused attitude. You will collaborate with clinicians and support a welcoming practice focused on quality care and growth.

Qualifications

• Previous experience as a dental/medical receptionist or dental front desk coordinator.
• Dentrix experience preferred, but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.

Responsibilities

• Welcome and assist patients: Create a warm, positive first impression and ensure every patient feels welcomed upon arrival.
• Handle front desk communications: Answer incoming calls, direct inquiries, relay messages, and communicate professionally with patients and other team members.
• Coordinate patient check-in: Verify patient information, confirm insurance details, and ensure records are accurate and up to date.
• Support payment collection: Collect patient payments, communicate balances clearly, and assist with front-office financial transactions.
• Keep the office organized: Maintain accurate administrative records and support efficient daily front-office operations.
• Support the patient schedule: Help coordinate appointments, encourage patients to schedule recommended follow-up care, and minimize gaps in the schedule.
• Partner with the clinical team: Communicate patient arrivals promptly and collaborate with the dental team to keep the daily schedule running efficiently.
• Contribute to practice growth: Help patients navigate their dental visits, address routine questions, and create an experience that encourages them to return for continued care.

Skills

Customer service

Dental front desk coordination

Communication skills

Organizational skills

Multitasking

Team collaboration

Tools

Dentrix

Job description

The Smilist in Riverdale, MD is seeking a reliable Patient Coordinator to join our dental team. You will greet patients, manage front desk duties, verify insurance, and help keep schedules smooth.

Ideal candidates have dental front desk experience, strong communication, and a friendly, patient-focused attitude. You will collaborate with clinicians and support a welcoming practice focused on quality care and growth.