Patient Services Representative

Webdentalchicago; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Webster Dental Care in Chicago's Edison Park office is seeking a friendly Patient Services Representative to greet patients, manage the front desk, and keep the schedule running smoothly.

You will answer calls, assist with appointments, process payments, verify insurance, and maintain accurate patient records. The role requires strong communication, organization, and teamwork in a fast-paced dental office environment.

Qualifications

• Prior dental or medical front-office experience preferred.
• Excellent customer service and communication skills.
• Professional and friendly phone etiquette.
• Comfortable handling payments and discussing patient balances.
• Strong organizational skills and attention to detail.
• Ability to multitask in a busy office environment.
• Proficient with computers, scheduling systems, and electronic records.
• Experience with Dentrix is a plus.
• Dependable, punctual, and team-oriented.

Responsibilities

• Greet patients with a welcoming, professional experience.
• Answer incoming calls and assist patients with questions and appointment needs.
• Schedule, confirm, and reschedule patient appointments.
• Check patients in and out accurately and efficiently.
• Collect patient payments, copays, and balances.
• Verify and update patient demographics and insurance information.
• Assist with insurance eligibility and benefits verification.
• Maintain accurate patient records and documentation.
• Monitor schedule and communicate changes to team members.
• Help fill openings and maintain a productive patient schedule.
• Communicate with doctors, hygienists, and front-office staff.
• Follow office policies and assist with other administrative tasks as needed.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Organizational skills

Computer literacy

Tools

Dentrix

Job description

Description

Webster Dental Care is a well-established, multi-location dental group that has been serving Chicagoland communities for more than 50 years. Our practices provide comprehensive dental care across a wide range of specialties, with a focus on creating an excellent experience for both our patients and our team members.

We are currently seeking a friendly, dependable, and organized Patient Services Representative to join our Edison Park office. As one of the first points of contact for our patients, the PSR plays an important role in creating a welcoming experience while helping keep the office organized and running efficiently.

Responsibilities

• Greet patients and provide a welcoming, professional experience
• Answer incoming phone calls and assist patients with questions and appointment needs
• Schedule, confirm, and reschedule patient appointments
• Check patients in and out accurately and efficiently
• Collect patient payments, copays, and outstanding balances
• Verify and update patient demographic and insurance information
• Assist with insurance eligibility and benefit verification
• Maintain accurate patient records and documentation
• Monitor the schedule and communicate changes or concerns to the appropriate team members
• Help fill openings and maintain a productive patient schedule
• Communicate effectively with doctors, hygienists, dental assistants, and other front-office team members
• Respond to patient questions and concerns professionally and courteously
• Follow established office policies and procedures
• Assist with other administrative and front-office responsibilities as needed

Requirements

• Previous dental or medical front-office experience preferred
• Strong customer service and communication skillsProfessional and friendly phone etiquette
• Comfortable handling payments and discussing patient account balances
• Strong organizational skills and attention to detail
• Ability to multitask and remain organized in a busy office environment
• Comfortable working with computers, scheduling systems, and electronic patient records
• Experience with Dentrix is a plus
• Dependable, punctual, and team-oriented