Dental Front Desk & Patient Care Specialist

Towncare Dental Partnership; Evanston (IL); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

Life insurance and disability benefits

401(k) plan

Team-oriented work environment with up

Job summary

Evanston Dental in Evanston, IL is seeking a Patient Service Representative to join our clinical team, delivering a high level of patient care and satisfaction in a warm, team-based environment.

The role involves answering phones, scheduling appointments, helping with treatment plan financing, and supporting staff and patients. We offer health, dental, and vision insurance, life and disability coverage, a 401(k) plan, and a team-driven workplace with modern dental technology.

Qualifications

• 2 years or more experience working in a dental office.
• Knowledge of insurance plans (HMO/PPO), is a plus.
• Experience answering telephone.
• Must have exceptional customer service skills.

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Skills

Dental office experience

Phone etiquette

Customer service

Insurance knowledge

Job description

Evanston Dental in Evanston, IL is seeking a Patient Service Representative to join our clinical team, delivering a high level of patient care and satisfaction in a warm, team-based environment.

The role involves answering phones, scheduling appointments, helping with treatment plan financing, and supporting staff and patients. We offer health, dental, and vision insurance, life and disability coverage, a 401(k) plan, and a team-driven workplace with modern dental technology.