Patient Service Representative

Dental Care Alliance; Evanston (IL); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Job summary

Evanston Dental in Evanston, IL is seeking a Patient Service Representative to join our clinical team. You will answer phones, schedule appointments, and assist with patient financial arrangements while supporting staff in a friendly, team-based environment.

This is a full-time role with benefits including health, dental, and vision insurance, life and disability coverage, a 401(k) plan, and a supportive workplace that prioritizes patient comfort and high-quality care.

Qualifications

• 2+ years experience in a dental office preferred.
• Knowledge of dental insurance plans (HMO/PPO) a plus.
• Experience answering telephones and delivering strong customer service.
• Excellent communication and patient service skills.

Responsibilities

• Greet patients and manage check-in/out procedures with a friendly, professional demeanor.
• Answer phones and respond to patient inquiries following office policies.
• Schedule and confirm appointments; maintain the appointment book.
• Assist with patient financial arrangements and billing processes.
• Post charges and payments to patient accounts and monitor queues.
• Maintain a clean, organized, and welcoming waiting area.

Skills

Customer service

Phone handling

Scheduling

Billing support

Education

High school diploma or equivalent

Job description

Overview

Evanston Dentalis looking for a Patient Service Representativein Evanston, IL, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What we offer:

• Pay: min$28.00-max$32.00 per hour
• Full-time Schedule: Monday 6:45-5:15; Tuesday 7:45-5:15; Wednesday 7:15-3:45; Thursday 8:15-1:30; Friday 6:45-1:15
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

Qualifications:

• 2 years or more experience working in a dental office, required
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer:Wecomply withall minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.