Dental Front Desk & Patient Care Coordinator

Confederated Tribes of the Colville Reservation; Washington; On-site; USD 38,000 - 48,000; Full time

Job summary

Confederated Tribes of the Colville Reservation is seeking a Dental Receptionist to be the first contact at the Colville Tribal Healthcare Authority. The role ensures a smooth, patient-first environment and handles registration, benefits inquiries, scheduling, and data entry in EHR/RPMS.

The ideal candidate has a High School Diploma or GED, an office administration certificate, and at least 2 years of office experience. HIPAA, CPR/First Aid training and strong MS Office skills are required.

Qualifications

• High School Diploma or GED or equivalent required.
• Certificate in office administration, dental administration or related field preferred.
• 2 years of office experience required; other combinations acceptable if they show ability to perform duties.
• HIPAA and Privacy training within 90 days of employment.
• CPR/First Aid within initial 90 days of hire.
• Must understand, speak, read English.
• Proficient with a multi-line telephone and MS Office suite.

Responsibilities

• Handle patient registration and benefits communication for payment processing.
• Schedule and monitor appointments; document issues with missed appointments.
• Identify high-risk patients and maintain patient registries.
• Enter data in EHR and RPMS; ensure accurate demographics and insurance verification.
• Address patient questions and complaints; maintain confidentiality.

Skills

Communication skills

Telephone etiquette

Data entry accuracy

Confidentiality

MS Office proficiency

HIPAA compliance

Education

High School Diploma/GED or equivalent

Office/dental administration certificate

Tools

RPMS

EHR

MS Office

Job description

Confederated Tribes of the Colville Reservation is seeking a Dental Receptionist to be the first contact at the Colville Tribal Healthcare Authority. The role ensures a smooth, patient-first environment and handles registration, benefits inquiries, scheduling, and data entry in EHR/RPMS.

The ideal candidate has a High School Diploma or GED, an office administration certificate, and at least 2 years of office experience. HIPAA, CPR/First Aid training and strong MS Office skills are required.