Dental Receptionist

Confederated Tribes of the Colville Reservation; Washington; On-site; USD 38,000 - 48,000; Full time

Job summary

Confederated Tribes of the Colville Reservation is seeking a Dental Receptionist to be the first contact at the Colville Tribal Healthcare Authority. The role ensures a smooth, patient-first environment and handles registration, benefits inquiries, scheduling, and data entry in EHR/RPMS.

The ideal candidate has a High School Diploma or GED, an office administration certificate, and at least 2 years of office experience. HIPAA, CPR/First Aid training and strong MS Office skills are required.

Qualifications

• High School Diploma or GED or equivalent required.
• Certificate in office administration, dental administration or related field preferred.
• 2 years of office experience required; other combinations acceptable if they show ability to perform duties.
• HIPAA and Privacy training within 90 days of employment.
• CPR/First Aid within initial 90 days of hire.
• Must understand, speak, read English.
• Proficient with a multi-line telephone and MS Office suite.

Responsibilities

• Handle patient registration and benefits communication for payment processing.
• Schedule and monitor appointments; document issues with missed appointments.
• Identify high-risk patients and maintain patient registries.
• Enter data in EHR and RPMS; ensure accurate demographics and insurance verification.
• Address patient questions and complaints; maintain confidentiality.

Skills

Communication skills

Telephone etiquette

Data entry accuracy

Confidentiality

MS Office proficiency

HIPAA compliance

Education

High School Diploma/GED or equivalent

Office/dental administration certificate

Tools

RPMS

EHR

MS Office

Job description

SUMMARY:The Dental Receptionist for the Colville Tribal Healthcare Authority is the first point of contact for patients at their assigned location. The incumbent will be responsible for ensuring a smooth, positive and patient focused environment. The Dental Receptionist will perform their job duties in a professional manner while assuring that all the needs of the patients are met with a pleasant demeanor.ESSENTIAL FUNCTIONS:Handles all administrative functions for the dental operations including: patient registration, communication with plans for determining benefits and payment processing.Schedules, monitoring appointments, missed appointments, and documenting issues.Assists with the identification of “high risk” patients and include them in the patient registry(s).Enters data in the Electronic Health Record (EHR) and Resource and Patient Management System (RPMS).Responsible for accurate patient demographics, insurance eligibility and verification related to patient accounts.Assist with patient questions and/or complaints for resolution of concerns.Complies and ensures compliance with applicable legislation, funding and organizational requirements, policies and procedures.Ensure confidential handling of sensitive team member information in line with data protection policies and laws.Performs other duties as assigned.KNOWLEDGE, SKILLS, AND ABILITIES:High School Diploma, GED, or equivalent is required.Certificate in office administration, dental administration or related field and 2 (two) years of work experience in an office environment. Other combinations of higher education and extended experience may substitute for the degree when it demonstrates the ability to fulfill the requirements of the position.HIPAA and Privacy training within 90 days of employment.Blood borne pathogen training annually.CPR/First Aid within initial 90 (ninety) days of hire.Ability to understand, speak, communicate and read the English language.Ability to utilize RPMS and EHR proficiently.Requires ability to utilize a multi-line telephone with good telephone etiquette.Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).Ability to handle sensitive information with discretion and maintain confidentiality.Well-developed human relation skills to convey technical concepts to others and to give instructions.Ability to communicate technical information and to interact with a wide variety of groups and individuals inside and outside the organization.Ability to plan, organize, and prioritize work processes in a high-volume environment in order to meet schedules and timelines.Ability to analyze data from multiple information ports by comparing and contrasting data to draw a conclusion or to identify trends.Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language.Ability to take initiative and be proactive in the duties of the position in order to meet mandated deadlines and to comply with goals and objectives.PHYSICAL REQUIREMENTS:Ability to sit for long periods of time.Manual and finger dexterity to complete duties.Ability to frequently bend, stoop, and reach.Ability to push and pull frequently.Ability to comprehend complex issues.Sufficient visual acuity to write, recognize printed materials, computer screen, and notice non-verbal behavior.Speech and hearing ability to project voice to small and large audiences, carry on telephone conversations, hear and grasp verbal communications and equipment prompts.Note: Pursuant to Tribal Policy, if this position is safety sensitive it is subject to pre-employment drug testing. In addition, this position is subject to reasonable suspicion and post-accident drug testing.TRIBAL MEMBER AND INDIAN PREFERENCE WILL APPLY; PREFERENCE WILL ALSO BE GIVEN TO HONORABLY DISCHARGED VETERANS WHO ARE MINIMALLY QUALIFIED.If required of this position, you must possess and maintain a valid Washington State driver’s license and be eligible for the Tribes’ Vehicle Insurance. In addition, this position may be subject to pre-employment background clearances. If applicable, these clearances must be maintained throughout employment.INFORMATION: Nakona Runningbear, Recruiting Specialist, Colville Tribal Health Care Authority, Human Resources Office, P.O. Box 150, Nespelem, WA 99155, [e-mail]