Dental Front Desk & Patient Care Coordinator

Axess Family Services; Barberton (OH); On-site; USD 33,000 - 40,000; Full time

Job summary

Axess Family Services in Barberton, OH seeks a Dental Front Desk Receptionist to coordinate clinic appointments, manage patient charts, register new patients, verify insurance, collect co-pays, and represent the clinic in patient interactions.

This full-time, 40-hour-per-week position requires exemplary customer service, proficiency with a multi-line phone system, HIPAA compliance, and the ability to guide patients through Medicaid/CHIP enrollment options; occasional travel may be required.

Qualifications

• High School Diploma is required.
• Ability to use a multi-line telephone system.
• Knowledge of eligibility and enrollment requirements.
• Knowledge of HIPAA policy to assure patient privacy.
• Ability to meet agency requirements for driving insurability.

Responsibilities

• Provides exemplary customer service.
• Answers incoming calls, schedules appointments, transfers calls to appropriate department, completes a virtual “Telephone Encounter” in current operating system and assigns to appropriate staff.
• Schedules patients accordingly in the current operating system.
• Checks patients in and out in a timely manner.
• Completes patient registration, including accurate data entry, insurance verification and/or assigning in-house Sliding Fee Scale, scanning all appropriate documents.
• Collection of co-payments at time of service and daily reconciliation of funds.
• Assists patients in determining eligibility for Medicaid/CHIP and enrollment in Marketplace plans.
• Provides information in a culturally and linguistically appropriate manner.
• Occasional travel as needed.
• Other duties as assigned.

Skills

Customer service

Multi-line telephone system

HIPAA policy knowledge

Driving insurability

Education

High School Diploma

Bachelor’s degree in human service (preferred)

Job description

Axess Family Services in Barberton, OH seeks a Dental Front Desk Receptionist to coordinate clinic appointments, manage patient charts, register new patients, verify insurance, collect co-pays, and represent the clinic in patient interactions.

This full-time, 40-hour-per-week position requires exemplary customer service, proficiency with a multi-line phone system, HIPAA compliance, and the ability to guide patients through Medicaid/CHIP enrollment options; occasional travel may be required.