Dental Front Desk Coordinator - Patient Experience & Scheduling

North American Dental Group (NADG); Valparaiso (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401(k) plan

Career growth & education

Job summary

Silhavy Creek Family Dental in Valparaiso, IN is seeking a Front Desk Coordinator to be the first smile patients see. You will welcome patients, manage calls, schedule visits, and handle administrative tasks to keep the office running smoothly.

The role requires 1-5 years in customer service or dental environments, basic dental software and MS Office, and strong communication and multitasking abilities. This is a full-time on-site position with competitive benefits and PTO.

Qualifications

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, dental, or insurance experience.
• Familiarity with dental software and Microsoft Office.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

Silhavy Creek Family Dental in Valparaiso, IN is seeking a Front Desk Coordinator to be the first smile patients see. You will welcome patients, manage calls, schedule visits, and handle administrative tasks to keep the office running smoothly.

The role requires 1-5 years in customer service or dental environments, basic dental software and MS Office, and strong communication and multitasking abilities. This is a full-time on-site position with competitive benefits and PTO.