Dental Front Desk Coordinator — Growth & Great Benefits

Affordable Care, LLC; Suffolk (VA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Training provided

Medical insurance

Dentalinsurance

Vision insurance

Life insurance

401(k)

Paid holidays

Vacation days

PTO

Flexible spending

Job summary

Affordable Dentures & Implants is seeking a Dental Front Desk Coordinator to deliver outstanding front office service and ensure smooth daily operations. You will greet patients, schedule appointments, handle payments, and coordinate with the clinical team to support high-quality care.

The role requires strong customer service, excellent communication, and experience in a fast-paced dental setting. Training is provided, with competitive hourly pay and benefits.

Qualifications

• 2+ years of dental front office or dental receptionist experience
• Experience scheduling patients in a dental practice
• Experience using Dentrix preferred
• CareCredit experience preferred
• Knowledge of dental terminology, treatment planning, and patient scheduling
• Experience managing the full dental insurance process, including verification, benefit review, claim submission, pre-authorizations, payment posting, follow-up, and patient communication
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced dental office
• Positive attitude with a team-first mindset

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression
• Check patients in and out while maintaining an efficient patient flow
• Schedule, confirm, and coordinate patient appointments
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies
• Verify and maintain accurate patient records using Dentrix
• Process payments, collect balances, and reconcile daily transactions
• Discuss financing options, including CareCredit, when appropriate
• Assist patients with insurance documentation and claim information
• Maintain accurate patient records and documentation
• Follow up with prospective patients and encourage scheduling
• Order and maintain office supplies and administrative materials
• Support office operations by preparing reports and administrative paperwork
• Maintain a clean, organized, and welcoming reception area
• Assist the clinical team with chairside support when needed
• Perform additional duties as assigned to support the success of the practice

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Dental terminology knowledge

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants is seeking a Dental Front Desk Coordinator to deliver outstanding front office service and ensure smooth daily operations. You will greet patients, schedule appointments, handle payments, and coordinate with the clinical team to support high-quality care.

The role requires strong customer service, excellent communication, and experience in a fast-paced dental setting. Training is provided, with competitive hourly pay and benefits.