Dental Front Desk Concierge – Patient Experience Expert

Pds-Health-2; Garden Grove (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time off

Job summary

Garden Grove Modern Dentistry is seeking a friendly Receptionist to welcome patients, handle front desk tasks, schedule appointments, and manage patient accounts. The role emphasizes patient experience, professional communication, and smooth daily operations in a fast-paced dental office.

The ideal candidate will have a High School Diploma or GED and excellent interpersonal skills; prior experience in dental or medical front office is a plus.

Qualifications

• High School Diploma or GED is required.
• Preferred coursework or on-the-job training in dentistry, insurance, or business.
• Excellent communication and interpersonal skills; patient-focused service.

Responsibilities

• Greet patients and guests in a friendly, professional manner.
• Schedule and manage appointments for a smooth daily workflow.
• Answer calls promptly and accurately, handling front-desk inquiries.
• Post payments and manage patient accounts per policies.
• Maintain patient registration and accurate visit information.
• Coordinate with back office to ensure patient arrival and check-in.
• Support PPE processes and contribute to the Perfect Patient Experience.

Skills

Office practices

Communication

Customer service

Data entry

Confidentiality

Organization

Interpersonal skills

Education

High School Diploma or GED

Job description

Garden Grove Modern Dentistry is seeking a friendly Receptionist to welcome patients, handle front desk tasks, schedule appointments, and manage patient accounts. The role emphasizes patient experience, professional communication, and smooth daily operations in a fast-paced dental office.

The ideal candidate will have a High School Diploma or GED and excellent interpersonal skills; prior experience in dental or medical front office is a plus.