Dental Front Desk Concierge - Patient Experience

North American Dental Group (NADG); Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Continuing education opportunities

Inclusive, dynamic work environment

Job summary

North American Dental Group at River East Dental Group in Toledo, OH is seeking a Front Desk Coordinator. You will be the first face patients see, greeting them warmly and guiding them through their visit.

In this full-time role, you will answer phones, schedule and confirm appointments, verify insurance, collect co-pays, and explain procedures and policies to patients, maintaining a welcoming, professional office atmosphere.

Qualifications

• High school diploma or equivalent required; an associate degree is a plus.
• 1-5 years of customer service, dental office, or insurance coordination experience preferred.
• Familiarity with dental software and Microsoft Office; willingness to learn new programs.
• Strong communication, organization, and multitasking skills.

Responsibilities

• Greet patients and manage the front desk with a professional, friendly demeanor.
• Answer phones, schedule, verify, and confirm appointments.
• Handle co-pays, insurance verification, and daily reporting.
• Explain dental procedures and policies clearly to patients.
• Present financial arrangements professionally while maintaining empathy.
• Track appointments, cancellations, and no-shows to keep a smooth schedule.

Skills

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group at River East Dental Group in Toledo, OH is seeking a Front Desk Coordinator. You will be the first face patients see, greeting them warmly and guiding them through their visit.

In this full-time role, you will answer phones, schedule and confirm appointments, verify insurance, collect co-pays, and explain procedures and policies to patients, maintaining a welcoming, professional office atmosphere.