Front Desk Associate

Dental Care of Waldorf; Waldorf (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

A dental practice in Waldorf, Maryland is seeking a Front Desk Associate to manage daily operations and enhance guest experience. The role includes collaborating with the Practice Manager on scheduling, billing, and ensuring high-quality service. Applicants should have strong customer service skills, effective communication, and a high school diploma. This position requires flexibility for varying work hours, including evenings and weekends. Join a dedicated team focused on exceptional patient care.

Qualifications

• Top-notch customer service experience in dentistry required.
• Effective written and verbal communication skills needed.
• Flexibility to work varying hours including early mornings and weekends.

Responsibilities

• Partner with the Practice Manager in daily operational tasks.
• Implement and support guest experience procedures.
• Manage front desk staff including interviews and evaluations.
• Provide consistent hospitality to guests.

Skills

Customer service experience

Effective communication

Team collaboration

Proficiency in Google Suite

Education

High School diploma

Associate's or Bachelor's Degree in healthcare or hospitality

Job description

OUR POSITION

At Dental Care of Waldorf we are combining superior dental care with a relaxing, safe environment for our patients. Our diverse and skilled team offers exceptional patient care with a focus on collaboration, hard‑work, and the individual creativity of our team members. Our Front Desk Associates are passionate, patient‑focused, and dedicated to the growth of our practice. Please note: 1 YEAR of previous experience is encouraged, not required. 18 years and older.

RESPONSIBILITIES

• Partner with our Practice Manager in daily operational tasks, such as scheduling, preparing for opening/closing, reporting, and inventory management.
• Work closely with Practice Manager to implement and support guest experience based standard operating procedures and metrics.
• Billing processes including dental insurances.
• Welcome and comfort guests as they visit our practice.
• Provide consistent, high‑quality service and hospitality to guests, in‑studio, and as needed, through email or phone.
• Collaborate with the entire team, including our Dentists and Hygienists, to optimize operations to positively impact the guest experience.
• Manage the front desk staff, including interviews, training, coaching, and evaluations.
• Maintain a strong knowledge of our ever‑growing offering of products and services.
• Willingness to initiate tasks and perform duties without direct supervision.
• Excellent communication skills and be able to work with a diverse team.
• A positive, can‑do attitude.

REQUIREMENTS

• Bring proven top‑notch customer service experience in dentistry.
• Demonstrated effective written and verbal communication skills required.
• Flexibility to work a schedule that will include early morning, late evening, holiday and weekend hours.
• Proficient in Google Suite strongly preferred.
• High School diploma required. Associate’s or Bachelor’s Degree in healthcare, hospitality or related field preferred.

We look forward to meeting you! Please APPLY NOW and we will get back to you as soon as possible!

EEO Statement

We are committed to promoting a work environment in which differences are respected, employees are treated fairly and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.