DENTAL FRONT DESK

Friendly Dental Group; Charlotte (NC); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Friendly Dental Group in Durham, NC seeks an experienced Front Desk Receptionist to greet patients, answer calls, schedule appointments, and support billing.

The role requires at least 1 year of dental front desk experience, knowledge of NC Medicaid and dental insurance, and strong customer service. We offer competitive pay and comprehensive benefits with growth opportunities across multiple locations.

Qualifications

• Minimum 1 year of dental front desk experience.
• Knowledge of clinical dentistry and front office administration.
• Familiarity with NC Medicaid and dental insurance billing.
• Strong scheduling experience for patients and providers.
• Excellent customer service and multitasking abilities.
• Positive, professional, and team-oriented attitude.
• Dentrix experience or bilingual English/Spanish is a plus.

Responsibilities

• Welcome and assist patients in a friendly, professional manner.
• Manage phone calls, messages, and appointment scheduling.
• Maintain accurate patient records and update systems as needed.
• Support billing and insurance processes.
• Ensure the front desk is clean, organized, and welcoming.
• Deliver excellent customer service and resolve patient inquiries promptly.

Skills

Dental front desk experience

Front office administration

NC Medicaid knowledge

Billing and collections

Scheduling

Customer service

Team-oriented attitude

Bilingual EN/ES

Tools

Dentrix

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Front Desk Receptionist - DURHAM

Join our established and growing dental practice! We're seeking an experienced Front Desk professional to join our expanding team at our Durham, NC Location

What We're Looking For:

• Minimum 1 year of dental front desk experience
• Knowledge of clinical dentistry, front office administration, NC Medicaid, dental insurance, billing, and collections
• Strong scheduling experience for patients and providers
• Exceptional customer service and multitasking skills
• A positive, professional, and team-oriented attitude
• Dentrix experience, or bilingual (English/Spanish) skills are a plus

What You'll Do:

• Welcome and assist patients in a friendly, professional manner
• Manage phone calls, messages, and appointment scheduling
• Maintain accurate patient records and update systems as needed
• Support billing and insurance processes
• Ensure the front desk is clean, organized, and welcoming
• Deliver excellent customer service and resolve patient inquiries promptly

What We Offer:

• Pay: $19-$23/hour, based on experience
• Benefits: medical, dental, vision, life, 401(k), PTO
• Flexible scheduling with multiple locations
• Growth opportunities for leadership

Schedule:

• Monday - Friday
• Daytime Hours
• 8-Hour Shifts