Dental Front Desk Pro — Flexible Schedule & Growth

Friendly Dental Group; Charlotte (NC); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Friendly Dental Group in Durham, NC seeks an experienced Front Desk Receptionist to greet patients, answer calls, schedule appointments, and support billing.

The role requires at least 1 year of dental front desk experience, knowledge of NC Medicaid and dental insurance, and strong customer service. We offer competitive pay and comprehensive benefits with growth opportunities across multiple locations.

Qualifications

• Minimum 1 year of dental front desk experience.
• Knowledge of clinical dentistry and front office administration.
• Familiarity with NC Medicaid and dental insurance billing.
• Strong scheduling experience for patients and providers.
• Excellent customer service and multitasking abilities.
• Positive, professional, and team-oriented attitude.
• Dentrix experience or bilingual English/Spanish is a plus.

Responsibilities

• Welcome and assist patients in a friendly, professional manner.
• Manage phone calls, messages, and appointment scheduling.
• Maintain accurate patient records and update systems as needed.
• Support billing and insurance processes.
• Ensure the front desk is clean, organized, and welcoming.
• Deliver excellent customer service and resolve patient inquiries promptly.

Skills

Dental front desk experience

Front office administration

NC Medicaid knowledge

Billing and collections

Scheduling

Customer service

Team-oriented attitude

Bilingual EN/ES

Tools

Dentrix

Job description

Friendly Dental Group in Durham, NC seeks an experienced Front Desk Receptionist to greet patients, answer calls, schedule appointments, and support billing.

The role requires at least 1 year of dental front desk experience, knowledge of NC Medicaid and dental insurance, and strong customer service. We offer competitive pay and comprehensive benefits with growth opportunities across multiple locations.