Dental Customer Support Specialist

National Dentex, LLC; De Pere (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K

Tuition reimbursement

Job summary

National Dentex, LLC is seeking a Customer Service Representative for NDX Lord's Dental Studio in De Pere, WI. The role supports dental offices with calls, issue resolution, account setup, and doctor onboarding, working typical business hours.

Candidates should have a high school diploma and 3 years of related experience; strong English and computer skills are required. Benefits include health and 401K with company contributions.

Qualifications

• High school diploma or equivalent is required.
• 3 years of dental or customer service experience preferred.
• Strong English reading, writing and verbal communication.

Responsibilities

• Answer phones promptly.
• Process outgoing calls efficiently.
• Troubleshoot basic technical issues and coordinate with doctors.
• Build relationships with staff at customer offices.
• Analyze remakes and resolve issues.
• Perform cross-selling and sales calls.
• Update doctor preferences to keep the database accurate.
• Schedule pickups and track cases.
• Onboard new doctors to LMS and set up accounts.

Skills

English proficiency

Typing

Customer service

Attention to detail

Telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

National Dentex, LLC is seeking a Customer Service Representative for NDX Lord's Dental Studio in De Pere, WI. The role supports dental offices with calls, issue resolution, account setup, and doctor onboarding, working typical business hours.

Candidates should have a high school diploma and 3 years of related experience; strong English and computer skills are required. Benefits include health and 401K with company contributions.