Dental Customer Service Representative

Acsbenefitservices; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Dental Customer Service Representative to join their remote team. This role involves assisting members and providers with inquiries about dental services, eligibility, and benefits, all while ensuring a high standard of customer satisfaction. You will be responsible for managing call volumes, accurately recording interactions, and addressing customer grievances. If you thrive in a fast-paced environment and possess strong communication skills, this position offers an exciting opportunity to contribute to a vital service in the healthcare sector.

Qualifications

• 2+ years of experience in customer service, preferably in dental.
• Bilingual in Spanish is a plus.

Responsibilities

• Handle incoming calls regarding dental services and benefits.
• Meet department metrics for call volume and talk time.

Skills

Verbal Communication

Written Communication

Organizational Skills

Attention to Detail

Ability to Work Independently

Education

High School Graduate or GED

Job description

Join to apply for the Dental Customer Service Representative role at ACS Benefit Services, LLC

The Dental Customer Service Representative is responsible for handling incoming calls from members, providers, brokers, and group administrators to verify eligibility, benefits, explain EOBs, research claim payments, and answer general questions in a call center environment.

Qualifications:

• High School Graduate or GED
• At least 2 years of related experience
• Dental terminology experience preferred
• Bilingual in Spanish is a plus

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills
• Ability to organize work and meet deadlines
• Ability to work independently and follow procedures
• Attention to detail and ability to remain calm under pressure

Essential Functions:

• Provide information about dental services, eligibility, and benefits via telephone
• Meet department metrics for call volume and talk time
• Record interactions and transactions accurately
• Handle customer grievances and follow up on unresolved issues
• Review insurance policy terms for service coverage

Work Environment: Remote, with a dedicated workspace. Heavy phone and computer use. Position is sedentary.

Additional Details:

• Shift: 7.5 hours/day, 37.5 hours/week, flexible hours between 8:00 am and 6:00 pm, Monday through Friday, occasional overtime
• Reports to: Customer Service Manager
• Employment: Full Time, Non-exempt
• Location: Candidates must reside in FL, GA, IN, KS, NC, SC, VA