Dental CSR (bi-lingual Spanish)

NTT Data; Winston-Salem (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

NTT DATA Corporation in Winston-Salem, NC is seeking a Dental Customer Service Representative to handle inbound calls from members, providers, brokers, and group administrators, verify eligibility, verify benefits, explain EOBs, and research claim payments within a call center setting.

Ideal candidates possess a High School Diploma or GED, 2+ years of related experience, bilingual fluency in Spanish and English, and strong communication skills, with the ability to work independently and stay

Qualifications

• High school diploma or GED required.
• Bilingual fluency in Spanish and English, spoken and written.
• Dental terminology experience preferred.
• Minimum 2 years of related experience.

Responsibilities

• Confer with customers by telephone to provide information about dental services, eligibility, and plan benefits.
• Maintain department metrics: call volume, minimum talk time, and error-free customer interactions.
• Document all calls clearly and accurately, recording details of inquiries and comments.
• Assess validity of complaints and determine causes such as eligibility; assist with payments or denials.

Skills

Bilingual Spanish & English

Verbal & written communication

Dental terminology experience (prefer)

Education

High School Diploma or GED

Job description

NTT DATA Corporation is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.

POSITION SUMMARY

Day-to-day activities: Taking inbound calls

Job Description

Hours between 8:00 am to 6:00 pm EST Monday through Friday, occasional OT

Summary

The Dental Customer Service Representative is responsible for handling incoming calls from members, providers, brokers, and group administrators to verify eligibility, verify benefits, explain EOB's, research claim payments, and answer general questions in a call center environment. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High School Graduate or General Education Degree (GED)
• At least 2 years of related experience
• Bilingual - fluent in both Spanish and English, spoken and written word
• Dental terminology experience, preferred

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills required.
• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to work independently with minimal supervision.
• Ability to communicate in writing clearly and concisely
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers' needs while following company procedures.
• Ability to pay attention to the minute details of a project or task.
• Ability to get along well with a variety of personalities and individuals.
• Ability to remain calm under pressure

Essential Functions

• Confer with customers by telephone in order to provide information about dental services, eligibility, and plan benefits
• Ensure department metrics are met by call volume and minimum talk time. Call monitoring must verify minimum number of errors and customer complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as
• Documents all calls in a clear and concise manner
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or denials This would be mostly inbound calls. They would make outbound calls if they had to follow up or return a call.

Winston-Salem, North Carolina, United States