Customer Service Rep

Talentify; Sugar Land (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Holiday Pay

Medical

Dental

Vision

Continuing education and advancement

401(k) plan

Job summary

Talentify is seeking a customer service professional to handle inbound calls from members, providers, brokers/agents, and potential clients. You will provide information on dental benefits, provider networks, and eligibility, while coordinating emergency care when needed.

Join a friendly team with opportunities for training, advancement, and a comprehensive benefits package including PTO, holidays, medical, dental, and 401(k).

Qualifications

• Minimum of one year customer service experience in a Call Center environment.
• Good verbal and written communication skills.

Responsibilities

• Interact with other departments (or areas) to resolve patient and/or doctor inquiries.
• Assist in training new Customer Service representatives.
• Answer inbound telephone calls from members, providers, brokers/agents, and potential clients.
• Provide information to members regarding dental benefits and provider network.
• Provide eligibility information to provider network.
• Coordinate emergency care (out-of-area and specialist referrals).
• Interact with other departments (or areas) to resolve patient and/or doctor inquiries.
• Coordinate Language Assistance Program requests.
• Clerical duties and/or projects as assigned.

Skills

Customer service experience

Communication skills

Job description

Overview

The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients, provide information to members regarding dental benefits and provider network, provide eligibility information to provider network and coordinate emergency care (out-of-area and specialist referrals). Join a fun, friendly, and professional environment where we care greatly about our staff.

Responsibilities

• Interact with other departments (or areas) to resolve patient and/or doctor inquiries
• Assist in training new Customer Service representatives
• Answer inbound telephone calls from members, providers, brokers/agents, and potential clients
• Provide information to members regarding dental benefits and provider network
• Provide eligibility information to provider network
• Coordinate emergency care (out-of-area and specialist referrals)
• Interact with other departments (or areas) to resolve patient and/or doctor inquiries
• Coordinate Language Assistance Program requests
• Clerical duties and/or projects as assigned

Western Dental – Brident offers a competitive benefit package designed to enhance the lives of our team members. Team members are eligible for benefits based on their full time status.

• Paid Time Off (PTO)
• Holiday Pay
• Medical
• Dental
• Vision
• Continuing education and advancement opportunities
• 401 (k) plan

Qualifications

• Good verbal and written communication skills
• Minimum of one year customer service experience in a Call Center environment