Dental Coordinator, Clinic Operations

Marquette University Clg-Nurse; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Tuition benefits for employees

Job summary

Marquette University is seeking a Staff Administrative Coordinator to support daily clinical operations across dental clinics, scheduling, resident and faculty assignments, and patient access. This role requires meticulous coordination, professionalism, and a patient‑centered approach.

You will use axiUm and other systems to coordinate appointments, records, referrals, and documentation; prepare reports and meeting materials; and help with complex projects while maintaining HIPAA compliance and

Qualifications

• 2 years minimum dental office experience including receptionist duties.
• 2 years experience in dental insurance processing.
• 2 years relevant experience as determined by Director/Coordinator of Clinical Operations.
• Excellent oral/written communication and attention to detail.
• Ability to work with a diverse population and manage interruptions in a stressful environment.

Responsibilities

• Coordinate daily clinical operations including scheduling and provider/faculty assignments.
• Serve as administrative liaison for patients, students, and departments; provide exceptional customer service.
• Utilize axiUm and systems to coordinate appointments, records, referrals, and scheduling templates.
• Provide administrative support; prepare reports, correspondence, and schedules.
• Offer guidance on clinic procedures, scheduling protocols, and workflows.

Skills

Dental office experience

Dental insurance processing

Communication skills

Spanish language ability

Microsoft Office

Education

High School diploma or GED

Tools

axiUm

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

If Limited Term (End Date of Assignment, Project, or Grant)

Position Type

Position Type Staff

Job Family

# Hours Per Week 37.5

Position Overview

Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view our Total Rewards guide .

This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

Duties and Responsibilities

1. Coordinate daily clinical operations including patient scheduling, provider schedules, resident and faculty assignments, multidisciplinary treatment planning, specialty referrals, surgical scheduling, clinic calendars, and workflow coordination. Monitor clinic capacity, optimize provider utilization, identify scheduling conflicts, and implement solutions to support efficient patient care, clinic efficiency, and business operations.
2. Serve as the primary administrative liaison for patients, students, residents, faculty, referring offices, external providers, and school departments. Respond to inquiries, resolve scheduling conflicts, address patient concerns, coordinate communications, and provide exceptional customer service while exercising professionalism, discretion, and sound judgment.
3. Utilize axiUm and other applicable systems to coordinate appointments, patient records, referrals, treatment plans, clinical documentation, scheduling templates, provider schedules, reports, insurance documentation, and data integrity. Maintain accurate records while ensuring compliance with university policies and regulatory requirements.
4. Provide administrative and operational support for faculty, residents, students, departmental leadership, and assigned clinics. Prepare reports, correspondence, schedules, meeting materials, spreadsheets, and other operational documents. Coordinate special projects, faculty schedules, resident rotations, educational activities, and operational initiatives as assigned.
5. Provide administrative guidance and support to students, residents, and faculty regarding clinic procedures, patient assignments, scheduling protocols, referrals, operational workflows, and departmental processes. Facilitate communication between departments to support continuity of patient care.
6. Monitor patient treatment progression, pending referrals, recall activities, scheduling backlogs, provider productivity, clinic utilization, cancellations, and waitlists. Identify workflow issues and collaborate with leadership to implement process improvements that enhance operational efficiency and patient access.
7. Generate scheduling reports, productivity/financial metrics, operational audits, and other data requested by manager. Assist with process improvement initiatives, workflow standardization, onboarding activities, cross-training, and implementation of operational changes that improve clinic efficiency and consistency.
8. Provide operational support across graduate, specialty, and predoctoral clinics based on business operation needs. During periods of reduced workload within the assigned clinic, staffing shortages, operational demands, or other management-directed circumstances, provide administrative coverage and workflow support in other clinic areas to promote continuity of operations, efficient patient care, and effective business operations.
9. Ensure compliance with HIPAA , OSHA , university policies, accreditation standards, departmental procedures, patient confidentiality requirements, and applicable federal, state, and institutional regulations.
10. Perform other related duties, special projects, and operational assignments as required to support efficient clinic operations and evolving departmental and organizational business needs.

Required Knowledge, Skills and Abilities

Requires High School diploma or GED.

• 2 years minimum dental office experience including receptionist duties
• 2 years experience in dental insurance processing
• 2 years relevant experience as determined by Director/Coordinator of Clinical Operations

Must possess excellent oral/written communication skills, courteous demeanor, attention to detail, flexibility, ability to work and communicate with people from a diverse population and the ability to work independently with little supervision and constant interruptions in an environment that can be stressful at times.

While performing the duties of this job, the employee is regularly required to sit or stand (for potentially prolonged periods of time); walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds; ability to access/retrieve and transport patient records throughout the clinic is required. Oral and written communications with patients and students requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Constant use of a telephone and computer terminal. Also requires adequate hand writing and manual dexterity skills.

Preferred Knowledge, Skills and Abilities

• Microsoft Office Proficiency
• Associate’s or vocational/technical school degree in Healthcare Administration, Dental Hygiene or Assisting
• Prior experience with medical/dental coding, billing or claims processing
• Familiarity with dental practice management software
• Previous experience in an academic environment
• Ability to speak and write in Spanish

Posting Date 09/11/2026

It is the policy of Marquette University to provide equal employment opportunities ( EEO ) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.