Dental Coordinator, Clinic Operations

Marquette University Clg-Nurse

Milwaukee (WI)

On-site

USD 42,000 - 62,000

Full time

5 days ago

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Job summary

Marquette University is seeking a Dental Coordinator to support graduate, predoctoral, and specialty dental clinics. You will manage daily clinic operations, patient scheduling, and provider calendars, serving as the main administrative liaison for students, residents, and staff, while ensuring high-quality customer service and data integrity.

The role requires strong communication, attention to detail, and the ability to work independently in a dynamic environment with HIPAA and university

Qualifications

Requires a High School diploma or GED and related experience in dental settings is preferred.
Associate degree in healthcare admin, dental hygiene, or assisting is desirable.
Excellent communication skills and ability to work with diverse populations are essential.

Responsibilities

Coordinate daily clinical operations including scheduling and workflows to support patient care.
Serve as the primary liaison for patients, students, residents, and faculty with strong customer service.
Utilize AxiUm and adjacent systems to manage records, referrals, treatment plans, and documentation.
Prepare schedules, reports, and operational documents; coordinate faculty and resident activities.
Provide guidance on clinic procedures and scheduling protocols; ensure regulatory compliance.
Monitor patient progression, backlogs, and provider productivity; lead process improvements.
Generate reports and support onboarding, cross-training, and workflow standardization.

Skills

Communication skills

Diversity sensitivity

Attention to detail

Flexibility

Independence

Education

High School diploma or GED

Associate’s degree in Healthcare Administration / Dental Hygiene / Assisting

Tools

AxiUm

Microsoft Office

Dental practice management software

Job description

If Limited Term (End Date of Assignment, Project, or Grant)

Position Type

Position Type Staff

Job Family

# Hours Per Week 37.5

Position Overview

Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package includingmedical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement!For more information, please view our Total Rewards guide .

This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Dental Coordinator, Clinic Operations provides comprehensive administrative and operational support for graduate, predoctoral, and specialty dental clinics. The position serves as the primary administrative liaison for patients, students, residents, faculty, and staff while coordinating daily clinic operations, patient scheduling, provider schedules, clinical workflows, and business operations. Responsibilities may include support of school-wide clinical initiatives, specialty programs, multidisciplinary scheduling, cross-clinic coverage, workflow improvement projects, and other operational assignments based on departmental and organizational needs.

Duties and Responsibilities

1. Coordinate daily clinical operations including patient scheduling, provider schedules, resident and faculty assignments, multidisciplinary treatment planning, specialty referrals, surgical scheduling, clinic calendars, and workflow coordination. Monitor clinic capacity, optimize provider utilization, identify scheduling conflicts, and implement solutions to support efficient patient care, clinic efficiency, and business operations.
2. Serve as the primary administrative liaison for patients, students, residents, faculty, referring offices, external providers, and school departments. Respond to inquiries, resolve scheduling conflicts, address patient concerns, coordinate communications, and provide exceptional customer service while exercising professionalism, discretion, and sound judgment.
3. Utilize axiUm and other applicable systems to coordinate appointments, patient records, referrals, treatment plans, clinical documentation, scheduling templates, provider schedules, reports, insurance documentation, and data integrity. Maintain accurate records while ensuring compliance with university policies and regulatory requirements.
4. Provide administrative and operational support for faculty, residents, students, departmental leadership, and assigned clinics. Prepare reports, correspondence, schedules, meeting materials, spreadsheets, and other operational documents. Coordinate special projects, faculty schedules, resident rotations, educational activities, and operational initiatives as assigned.
5. Provide administrative guidance and support to students, residents, and faculty regarding clinic procedures, patient assignments, scheduling protocols, referrals, operational workflows, and departmental processes. Facilitate communication between departments to support continuity of patient care.
6. Monitor patient treatment progression, pending referrals, recall activities, scheduling backlogs, provider productivity, clinic utilization, cancellations, and waitlists. Identify workflow issues and collaborate with leadership to implement process improvements that enhance operational efficiency and patient access.
7. Generate scheduling reports, productivity/financial metrics, operational audits, and other data requested by manager. Assist with process improvement initiatives, workflow standardization, onboarding activities, cross-training, and implementation of operational changes that improve clinic efficiency and consistency.
8. Provide operational support across graduate, specialty, and predoctoral clinics based on business operation needs. During periods of reduced workload within the assigned clinic, staffing shortages, operational demands, or other management-directed circumstances, provide administrative coverage and workflow support in other clinic areas to promote continuity of operations, efficient patient care, and effective business operations.
9. Ensure compliance with HIPAA , OSHA , university policies, accreditation standards, departmental procedures, patient confidentiality requirements, and applicable federal, state, and institutional regulations.
10. Perform other related duties, special projects, and operational assignments as required to support efficient clinic operations and evolving departmental and organizational business needs.

Required Knowledge, Skills and Abilities

Requires High School diploma or GED .

Meets one of the following:

2 years minimum dental office experience including receptionist duties
2 years experience in dental insurance processing
2 years relevant experience as determined by Director/Coordinator of Clinical Operations

Must possess excellent oral/written communication skills, courteous demeanor, attention to detail, flexibility, ability to work and communicate with people from a diverse population and the ability to work independently with little supervision and constant interruptions in an environment that can be stressful at times.

While performing the duties of this job, the employee is regularly required to sit or stand (for potentially prolonged periods of time); walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds; ability to access/retrieve and transport patient records throughout the clinic is required. Oral and written communications with patients and students requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Constant use of a telephone and computer terminal. Also requires adequate hand writing and manual dexterity skills.

Preferred Knowledge, Skills and Abilities

Microsoft Office Proficiency
Associate’s or vocational/technical school degree in Healthcare Administration, Dental Hygiene or Assisting
Prior experience with medical/dental coding, billing or claims processing
Familiarity with dental practice management software
Previous experience in an academic environment
Ability to speak and write in Spanish

Department

Posting Date

Posting Date 09/11/2026

EOE Statement

It is the policy of Marquette University to provide equal employment opportunities ( EEO ) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

Required Documents