Operations Manager

Agc Consulting; San Juan (PR); On-site; USD 65,000 - 90,000; Full time

Job summary

Agc Consulting is seeking an Operations Manager to lead the daily operations of a leading dental practice, ensuring a seamless patient journey and high-quality service. You will align clinical and administrative teams, balance productivity goals with exceptional customer care, and partner with practice leadership on strategic initiatives.

The role emphasizes patient satisfaction, team development, and continuous improvement in a fast-paced healthcare environment.

Qualifications

• Bachelor's degree in business administration, Healthcare Administration, Management, Hospitality Management, or related field preferred.
• Equivalent combination of education and relevant experience may be considered.

Responsibilities

• Oversee daily operations of the dental practice to ensure efficiency and high-quality service.
• Develop and implement operational strategies to support growth and long-term success.
• Monitor workflow, patient scheduling, staffing, and resource utilization to maximize productivity.
• Identify operational challenges and implement solutions to improve efficiency and outcomes.
• Coordinate facility maintenance, equipment functionality, and technology performance.
• Manage vendor relationships and support purchasing, inventory control, and supply management.
• Champion a patient-centered culture focused on exceptional service and relationship building.

Skills

Leadership

Team Management

Customer Service

Scheduling Systems

Financial Acumen

Education

Bachelors in Business

Healthcare Admin

Tools

Practice Management Software

Job description

Drive Operational Excellence. Elevate the Patient Experience. Lead a High-Performing Team.

Are you a strategic and results-driven leader who thrives in a fast-paced healthcare environment? We are seeking an experienced Operations Manager to oversee the day-to-day operations of a leading dental practice while creating an exceptional patient experience and fostering a culture of accountability, teamwork, and excellence.

This role serves as a key leader within the organization, ensuring operational efficiency, team alignment, financial performance, and outstanding customer service. The ideal candidate is passionate about people, process improvement, and delivering a best-in-class patient journey from the first interaction through ongoing care.

Position Summary

The Operations Manager is responsible for leading the daily operations of the dental practice, ensuring that clinical and administrative teams work collaboratively to achieve productivity goals, optimize patient flow, and deliver an exceptional patient experience.

This individual partners closely with the practice owner and department leaders to implement strategic initiatives, improve operational performance, support team development, and create a positive culture focused on service, growth, and continuous improvement.

The successful candidate is a proactive leader who can balance operational execution with long-term planning while maintaining a strong commitment to patient satisfaction and team engagement.

Key Responsibilities

• Oversee the daily operations of the dental practice to ensure efficiency, consistency, and high-quality service delivery.
• Develop and implement operational strategies that support practice growth and long-term success.
• Monitor workflow, patient scheduling, staffing needs, and resource utilization to maximize productivity.
• Identify operational challenges and proactively implement solutions that improve efficiency and outcomes.
• Ensure the office environment remains professional, organized, welcoming, and aligned with practice standards.
• Coordinate facility maintenance, equipment functionality, and technology performance to support uninterrupted operations.
• Manage vendor relationships and support purchasing, inventory control, and supply management activities.
• Champion a patient-centered culture focused on exceptional service and relationship building.
• Ensure every patient interaction reflects the practice's commitment to quality care and hospitality.
• Address and resolve patient concerns professionally and effectively.
• Continuously evaluate and enhance the patient journey to improve satisfaction, loyalty, and retention.
• Collaborate with team members to create systems that support a seamless and positive patient experience.
• Partner with leadership to establish operational priorities that support production, growth, and profitability goals.
• Analyze operational and financial trends to identify opportunities for improvement.
• Monitor business performance and support initiatives that increase efficiency, patient acquisition, and retention.
• Lead process improvement efforts that enhance productivity while maintaining exceptional service standards.
• Support the implementation of growth initiatives, marketing campaigns, and patient engagement strategies.
• Lead, coach, and support department leaders and team members to achieve high levels of performance and engagement.
• Foster a culture of accountability, collaboration, professionalism, and continuous improvement.
• Conduct regular team meetings to communicate priorities, celebrate successes, and address opportunities.
• Provide performance coaching, development guidance, and leadership support to managers and supervisors.
• Promote employee engagement and reinforce organizational values throughout the practice.
• Collaborate with practice leadership to execute strategic initiatives and growth plans.
• Participate in business planning and operational decision-making processes.
• Lead special projects and organizational improvement initiatives.
• Ensure alignment between operational execution and the long-term vision of the practice.

Qualifications

Education

• Bachelor’s degree in business administration, Healthcare Administration, Management, Hospitality Management, or a related field preferred.
• Equivalent combination of education and relevant experience may be considered.

Experience

• Minimum of Five (5) years of progressive leadership experience in healthcare, dental practice management, medical office management, hospitality, or a related service-focused industry.
• Experience leading multidisciplinary teams and managing daily operations.
• Demonstrated success in improving operational performance, service quality, and team effectiveness.
• Experience within a dental practice environment is strongly preferred.

Knowledge & Skills

• Strong leadership, coaching, and team development skills.
• Exceptional customer service and patient relationship management abilities.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and decision-making capabilities.
• Financial acumen with the ability to interpret business and operational reports.
• Experience with scheduling systems, practice management software, and operational technologies.
• Ability to prioritize multiple responsibilities and perform effectively in a fast-paced environment.
• Strong attention to detail and commitment to excellence.

Why Join Us?

We are committed to creating an environment where team members can thrive professionally while making a meaningful impact on patients' lives. This is an opportunity to lead a talented team, influence the growth of a successful practice, and help shape an outstanding patient experience every day.

Join us and help build a premier dental practice known for exceptional patient care, operational excellence, and a culture of growth.