Practice Administrator

The Dental Care Center; Wake Forest (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

The Dental Care Center in Wake Forest, NC, is seeking a Practice Administrator to lead from the floor, blending clinical insight with operational leadership. This full-time role directs clinical workflows, manages the administrative team, ensures compliance, and drives daily performance to deliver exceptional patient care.

As the on-site anchor, you'll supervise scheduling, billing, insurance functions, and team development, partnering with HR and leadership to maintain a high-performance

Qualifications

• Substantial clinical dental background (dental assistant, hygienist, or clinical supervisor).
• Experience leading administrative staff and managing scheduling, billing, and insurance tasks.
• Strong leadership presence with excellent organizational and communication skills.

Responsibilities

• Direct clinical workflows and oversee the administrative team to deliver quality patient care.
• Direct daily patient scheduling and office flow to maximize provider time and meet production goals.
• Lead morning huddles and team meetings to drive communication and accountability.
• Oversee patient transactions, insurance claims, revenue posting, and account adjustments.
• Ensure compliance with infection control standards and clinical protocols.

Skills

Clinical dental background

Leadership

Team management

Scheduling & billing

Job description

Are you an experienced dental professional who brings both clinical expertise and a passion for operational leadership? We are looking for a Practice Administrator who can lead from the floor — someone who understands what happens chairside and can use that knowledge to run a practice that consistently delivers for patients and providers alike.

This is a full-time, leadership role in a busy general family dentistry practice. You will be the operational anchor of the office: directing clinical workflows, managing the administrative team, ensuring compliance, and driving the kind of daily performance that makes a practice genuinely excellent.

What You'll Do

Clinical Leadership

• Provide on-the-ground clinical direction to dental assistants, hygienists, and clinical support staff.
• Monitor treatment workflows from intake through dismissal, identifying opportunities to improve efficiency and patient experience.
• Collaborate with providers on scheduling strategy, case acceptance workflows, and productivity goals.
• Conduct regular audits of patient charts, clinical notes, and ledgers for accuracy and completeness.
• Ensure compliance with infection control standards, OSHA regulations, and all clinical protocols.

Operations & Administration

• Direct daily patient scheduling and office flow to maximize provider time and meet production goals.
• Lead morning huddles and monthly team meetings to drive communication and accountability.
• Oversee all patient transactions, insurance claims, revenue posting, and account adjustments for accuracy.
• Oversee administrative reporting including daysheet preparation, bank deposits, new patient tracking, and month-end reconciliation.

Team & Facilities

• Serve as the primary on-site leadership contact for team matters, collaborating with HR and operations leadership as needed.
• Address staff performance and relations issues with professionalism and confidentiality.
• Support onboarding and training of new clinical and administrative team members.

What We're Looking For

The right person for this role has spent meaningful time in a dental clinical environment — not just managing around it. You know the difference between a good workflow and a broken one because you've lived it. You bring that knowledge into every decision you make as a leader.

Required:

• Substantial clinical dental background — experience as a dental assistant, hygienist, or clinical supervisor required.
• Ability to lead administrative staff, set performance expectations, and hold a team accountable for scheduling, billing, and insurance functions
• Strong leadership presence with the ability to hold standards while supporting your team.
• Exceptional organizational and communication skills — you keep things moving without letting things fall through the cracks.

Why Join Us

We are a well-established general family dentistry practice committed to quality patient care and a strong team culture. We invest in our people, value clinical expertise, and believe that great leadership at the practice level makes everything else possible.

If you are ready to step into a role where your clinical knowledge and management skills both matter — and where you will have the authority to make a real difference — we want to hear from you.