Dental Care Financing & Patient Experience Coordinator

PDS Health; Visalia (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Paid time to volunteer in your local社区

Job summary

PDS Health is seeking a Healthcare Coordinator to partner with dentists, drive patient treatment acceptance, and manage financial options with empathy and clarity. You will educate patients, overcome objections, and maintain PPE and PFL goals across the practice network.

Ideal candidates have a high school diploma, willingness to travel between offices, and strong communication, financial acumen, and organizational skills to support fast-paced dental care.

Qualifications

• Knowledge of office practices, technology applications and patient insurances.
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians; understands local market drivers and competition).
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team.
• Ability to multi-task effectively without compromising the quality of the work.
• Excellent interpersonal, oral and written communication skills.
• Ability to handle and maintain extreme confidentially Patient records.
• Organized, detail-oriented individual able to work in a fast-paced environment.

Responsibilities

• Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Executes the HC Handoff in partnership with each clinician on every exam patient
• Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
• Professionally overcome common patient objections to starting treatment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Thorough understanding of business imperatives and how the role directly impacts metrics and results
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Skills

Results Oriented

Patient Advocate

Process Focused

Financial Acumen

Influencer

Self-motivated

Multitask

Interpersonal Skills

Confidential Records

Organization

Education

High School Diploma or GED

Job description

PDS Health is seeking a Healthcare Coordinator to partner with dentists, drive patient treatment acceptance, and manage financial options with empathy and clarity. You will educate patients, overcome objections, and maintain PPE and PFL goals across the practice network.

Ideal candidates have a high school diploma, willingness to travel between offices, and strong communication, financial acumen, and organizational skills to support fast-paced dental care.