Dental Care Coordinator: Patient Finance & Experience

PDS Health; Kissimmee (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer day time

Job summary

Kissimmee Modern Dentistry is seeking a Healthcare Coordinator to partner with dentists, educate patients on treatment options, and secure financial commitments to start care. You will support scheduling, insurance pre-authorizations, and a patient-centered experience across the team.

The role requires proficiency with the PDS system, strong communication, and the ability to handle multiple tasks in a fast-paced dental office environment. Travel between offices may be required.

Qualifications

• High School Diploma or GED required.
• Travel between offices may be required.

Responsibilities

• Identify patient financial needs and gain commitment to start recommended dentistry.
• Develop proficiency with the PDS system and tools to support patient decisions.
• Execute HC handoff with clinicians on each exam.
• Explain available financial options to help patients start treatment.
• Overcome common patient objections to treatment start.
• Obtain insurance pre-authorizations as needed.
• Ensure the office demonstrates the Comprehensive Care Model.
• Participate in daily huddles and team meetings as required.
• Understand business imperatives and how role affects metrics.
• Advocate for the PDS Brand consistent with policies.
• Learn about Mouth-Body Connection and support clinical excellence.
• Maintain professional appearance and demeanor per policies.
• Ensure compliance with company policies and regulations.
• Perform other duties as assigned.

Skills

Office practices

Financial acumen

Patient advocacy

Multi-tasking

Communication skills

Confidentiality

Organized / detail-oriented

Self-motivated

Team collaboration

Education

High School Diploma or GED

Tools

PDS system

Job description

Kissimmee Modern Dentistry is seeking a Healthcare Coordinator to partner with dentists, educate patients on treatment options, and secure financial commitments to start care. You will support scheduling, insurance pre-authorizations, and a patient-centered experience across the team.

The role requires proficiency with the PDS system, strong communication, and the ability to handle multiple tasks in a fast-paced dental office environment. Travel between offices may be required.