Dental Care Coordinator & Patient Finance Advocate

Pds-Health-2; Miami (FL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time off

Job summary

PDS Health in Miami is seeking a Healthcare Coordinator to partner with Dentists, educate patients on treatment options, and secure financial commitments to start care. You will work to keep schedules productive and deliver a Great Patient Experience using the PDS system.

The role requires strong communication, multi-tasking, and the ability to travel between offices. You will support clinical excellence and patient advocacy while navigating insurance processes.

Qualifications

• High School Diploma or GED required.
• Travel between offices may be required.
• Preferred: coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

• Models company culture, values, standards, and best operational practices.
• Gain a financial commitment from patients to start dentistry.
• Achieve proficiency in PDS system and tools to assist patients in decision-making.
• Executes the HC Handoff with clinicians on every exam patient.
• Be the Subject Matter Expert on financial options to fit patient budgets.
• Overcome common patient objections to starting treatment.
• Obtain necessary insurance pre-authorizations for patients.
• Ensure the office exemplifies the Comprehensive Care Model and refers appropriately.
• Active participant in daily huddles, team meetings, and required meetings.
• Understands business imperatives and how the role impacts metrics.
• Upholds the PDS Brand framework in decisions.
• Be knowledgeable on Mouth-Body Connection to support clinical excellence.
• Maintain professional appearance and demeanor per policies.

Skills

Financial counseling

Patient education

Objection handling

Office software

Data entry

Regulatory compliance

Education

High School Diploma or GED

Job description

PDS Health in Miami is seeking a Healthcare Coordinator to partner with Dentists, educate patients on treatment options, and secure financial commitments to start care. You will work to keep schedules productive and deliver a Great Patient Experience using the PDS system.

The role requires strong communication, multi-tasking, and the ability to travel between offices. You will support clinical excellence and patient advocacy while navigating insurance processes.