Dental Care Coordinator & Patient Experience Specialist

Paycom - ATS; Dubuque (IA); On-site; USD 30,000 - 36,000; Full time

Job summary

Crescent Community Health Center in Dubuque, IA is hiring a Dental Care Coordinator to manage patient appointments, records, and coordination with the dental team. The role focuses on enhancing patient experience and care delivery.

The position requires a high school diploma (associate’s preferred) and at least 2 years in healthcare; familiarity with dental billing and EHRs is valued. This is a full-time, day-shift on-site role.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree or higher in healthcare administration, business administration, or related field preferred.
• Minimum of 2 years experience in a dental office or healthcare setting.
• Experience in coordinating patient care and managing schedules.
• Experience with dental billing and insurance processing desirable.

Responsibilities

• Schedule and manage patient appointments, ensuring optimal use of dental services.
• Maintain accurate and up-to-date dental records, including patient histories and treatment plans.
• Coordinate with dental staff to ensure seamless delivery of patient care and services.
• Serve as the primary point of contact for patients, addressing inquiries and providing information about dental procedures and services.
• Assist in the development and implementation of patient care plans in collaboration with dental professionals.
• Monitor patient progress and follow up on treatment plans to ensure satisfactory outcomes.
• Facilitate communication between patients and dental staff to enhance patient satisfaction and care quality.
• Participate in community outreach programs to promote dental health awareness and education.
• Ensure compliance with health center policies, procedures, and regulations related to dental care.
• Support the dental team in administrative tasks and special projects as needed.

Skills

Strong organizational skills

Excellent communication

Team collaboration

Data confidentiality

Problem-solving

Education

High school diploma or equivalent

Associate's degree or higher in healthcare administration or related field

Tools

Dental practice management software

Electronic health record (EHR) systems

Job description

Crescent Community Health Center in Dubuque, IA is hiring a Dental Care Coordinator to manage patient appointments, records, and coordination with the dental team. The role focuses on enhancing patient experience and care delivery.

The position requires a high school diploma (associate’s preferred) and at least 2 years in healthcare; familiarity with dental billing and EHRs is valued. This is a full-time, day-shift on-site role.