Dental Call Center Representative - Patient Care & Scheduling

West Coast Dental Administrative Services Llc; Artesia (CA); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

Paid training

Career development opportunities

Zusammenfassung

West Coast Dental Administrative Services Llc in California is seeking an Inbound Call Center Representative to be the first point of contact for patients. You will answer calls, schedule appointments, provide information on procedures and coverage, and maintain patient records with HIPAA compliance.

We offer a competitive hourly wage with incentives, paid training, and health benefits for eligible employees. A friendly, patient-focused team environment with room for growth is emphasized.

Qualifikationen

• High school diploma or equivalent required.
• Experience in a call center or healthcare setting preferred.
• Excellent verbal communication and active listening skills.
• Proficient in scheduling and PMS software.
• Bilingual in Spanish highly desirable.

Aufgaben

• Answer incoming calls regarding appointments, services, billing, and inquiries.
• Schedule, confirm, and reschedule dental appointments using PMS software.
• Provide information about procedures, insurance, and office policies.
• Handle patient concerns with empathy and escalate when needed.
• Maintain accurate records in the PMS system.
• Collaborate with dental staff to ensure smooth patient flow.
• Uphold HIPAA and protect patient confidentiality.

Kenntnisse

Verbal communication

Active listening

Bilingual (Spanish)

Multitasking

Customer service

Ausbildung

High school diploma or equivalent

Associate degree (plus)

Tools

PMS software

Jobbeschreibung

West Coast Dental Administrative Services Llc in California is seeking an Inbound Call Center Representative to be the first point of contact for patients. You will answer calls, schedule appointments, provide information on procedures and coverage, and maintain patient records with HIPAA compliance.

We offer a competitive hourly wage with incentives, paid training, and health benefits for eligible employees. A friendly, patient-focused team environment with room for growth is emphasized.