Dental Benefits Customer Care Specialist

Delta Dental of Wisconsin Inc; Stevens Point (WI); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) match

Paid time off

Job summary

Delta Dental of Wisconsin Inc. is hiring a Consumer Care Representative to support members and providers through our call center. You will be the first point of contact for inquiries about dental benefits, eligibility, claims, and general account questions—driving a positive member experience.

Join a team focused on service quality, accuracy, and compliance, with training provided and opportunities to grow within the IAS business unit. This is a full-time role with a hybrid schedule and benefits.

Qualifications

• High school diploma or equivalent with two years of related business experience.
• Computer skills, including experience with MS Office Suite applications.
• Ability to actively listen and understand information to direct consumers to appropriate product.
• Ability to communicate information clearly and confidently to assist customers as needed.

Responsibilities

• Handle inbound calls from members and dental providers with professionalism and empathy.
• Explain dental insurance benefits, coverage details, eligibility, and claim status.
• Accurately document interactions and update member records in internal systems.
• Resolve concerns and elevate complex issues as needed.
• Meet productivity, quality, and compliance standards.
• Maintain up-to-date knowledge of plans, policies, and procedures.

Skills

Active listening

Communication

Empathy

Interpersonal skills

Phone support

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Delta Dental of Wisconsin Inc. is hiring a Consumer Care Representative to support members and providers through our call center. You will be the first point of contact for inquiries about dental benefits, eligibility, claims, and general account questions—driving a positive member experience.

Join a team focused on service quality, accuracy, and compliance, with training provided and opportunities to grow within the IAS business unit. This is a full-time role with a hybrid schedule and benefits.