Consumer Sales Representative

Delta Dental; Stevens Point (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Delta Dental of Wisconsin is hiring a Consumer Sales Representative to join the IAS business unit. You will engage prospects over the phone, chats, and online inquiries, educate them on individual insurance solutions, and guide enrollment with a consultative, high-touch approach.

The role emphasizes inbound leads and does not rely on cold calling. You’ll work in a collaborative contact center, with training and licensing support to meet regulatory requirements.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to handle inbound inquiries and guide customers clearly.
• Willingness to obtain Resident Accident and Health Insurance license and Non-Resident license as required.

Responsibilities

• Handle inbound calls, chats, and online inquiries.
• Identify customer needs and present suitable insurance solutions.
• Guide prospects through enrollment and close sales.
• Support a fast-paced, customer-focused contact center environment.

Skills

Customer service

Inbound sales

Communication

Phone etiquette

Job description

Are you passionate about providing exceptional customer service? Do you want to work somewhere that offers growth potential? Then come and Grow with US! Delta Dental of Wisconsin has been serving our communities, families, and businesses for 50+ years. We have been able to maintain success because our people and our culture set us apart; in the way we work together, work with our customers, as well as how we treat our employees. Delta Dental of Wisconsin is continuing to grow and we want you to Come Grow with Us! We are currently hiring for Consumer Sales Representatives to join our team of professionals in our Individual Administrative Services (IAS) business unit.

If you enjoy helping others, thrive in a fast-paced environment, and communicate clearly over the phone, this role may be a great fit. This sales role does not work based on commission and does not perform cold calling.

The Consumer Sales Representative plays a critical role in driving revenue for Individual Administrative Services (IAS) by engaging prospects, educating them on individual insurance solutions, and closing sales. This position blends consultative sales with high-touch customer engagement and is responsible for converting inbound leads by using a kitchen table conversation sales approach.

You’ll handle inbound calls, chats, and online inquiries while actively identifying customer needs, presenting solutions, and guiding prospects through enrollment.

If you want to have a direct impact on business growth and customer acquisition, value structured training and support and would like a collaborative sales culture with opportunities to build a long-term career, this role may be for you.

We're looking for customer-focused professionals to join our growing Contact Center team. Whether your background is in customer service, member support, retail, hospitality, banking, healthcare, insurance, or sales, you'll have the opportunity to make a meaningful impact while building a rewarding career.

Must have or be willing to obtain Resident Accident and Health Insurance license and Non-Resident license in reciprocal states within 60 days(Delta Dental will facilitate the process and provide study time).

No contact center experience? That's okay.

While prior sales, customer service or contact center experience is helpful, we believe great talent comes from many backgrounds. We'll provide the training, tools, and support needed for success.

Travel Required

No .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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