Consumer Sales Representative

Delta Dental of Wisconsin Inc.; Stevens Point (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Delta Dental of Wisconsin Inc. is hiring a Consumer Sales Representative to join our IAS team.

You will handle inbound calls, chats, and online inquiries, educate customers on individual insurance solutions, and help them enroll, driving growth with a consultative, high-touch approach. The role emphasizes customer service over sales commissions, offers structured training, and supports licensing in Accident and Health insurance.

Qualifications

• Handle inbound calls and inquiries with clarity.
• Willing to obtain Resident Accident and Health Insurance licenses within 60 days.
• Strong communication and customer-service skills; sales aptitude helpful.

Responsibilities

• Handle inbound calls, chats, and online inquiries to identify needs and present solutions.
• Educate prospects on individual insurance products and guide enrollment.
• Close sales and contribute to revenue growth while delivering high-touch service.

Skills

Inbound calls

Customer service

Sales aptitude

Job description

Are you passionate about providing exceptional customer service? Do you want to work somewhere that offers growth potential? Then come and Grow with US! Delta Dental of Wisconsin has been serving our communities, families, and businesses for 50+ years. We have been able to maintain success because our people and our culture set us apart; in the way we work together, work with our customers, as well as how we treat our employees. Delta Dental of Wisconsin is continuing to grow and we want you to Come Grow with Us! We are currently hiring for Consumer Sales Representatives to join our team of professionals in our Individual Administrative Services (IAS) business unit.

If you enjoy helping others, thrive in a fast-paced environment, and communicate clearly over the phone, this role may be a great fit. This sales role does not work based on commission and does not perform cold calling.

The Consumer Sales Representative plays a critical role in driving revenue for Individual Administrative Services (IAS) by engaging prospects, educating them on individual insurance solutions, and closing sales. This position blends consultative sales with high-touch customer engagement and is responsible for converting inbound leads by using a kitchen table conversation sales approach.

You’ll handle inbound calls, chats, and online inquiries while actively identifying customer needs, presenting solutions, and guiding prospects through enrollment.

If you want to have a direct impact on business growth and customer acquisition, value structured training and support and would like a collaborative sales culture with opportunities to build a long-term career, this role may be for you.

We're looking for customer-focused professionals to join our growing Contact Center team. Whether your background is in customer service, member support, retail, hospitality, banking, healthcare, insurance, or sales, you'll have the opportunity to make a meaningful impact while building a rewarding career.

Must have or be willing to obtain Resident Accident and Health Insurance license and Non-Resident license in reciprocal states within 60 days(Delta Dental will facilitate the process and provide study time).

No contact center experience? That's okay.

While prior sales, customer service or contact center experience is helpful, we believe great talent comes from many backgrounds. We'll provide the training, tools, and support needed for success.

Travel Required

No .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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