Delta Vacations, Omnichannel Analyst

Delta Air Lines, Inc.; Atlanta (GA); Hybrid; USD 51,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company contributions

Paid time off

Comprehensive health benefits

Flight privileges

Job summary

Delta Air Lines, Inc. is seeking an Omnichannel Analyst for Delta Vacations in Atlanta to extract, synthesize, and analyze data to inform business strategy and improve customer experiences.

You'll collaborate with marketing, product, finance and customer-care teams to develop dashboards, monitor campaigns, and provide actionable insights across digital, marketing, sales and reservations operations.

Qualifications

• High School diploma or GED.
• Bachelor’s degree from four-year college or university; or equivalent work experience.
• Major fields preferred: Business, Economics, Math or Engineering.
• Strong PC skills including Excel, Word, and PowerPoint.
• 2 years of experience in Data Analytics, Revenue Management, Finance or related fields.
• 2+ years with data extraction and analysis tools (Power BI/Tableau/SQL/Hyperion).

Responsibilities

• Work with cross-functional teams to ensure collaboration and data sharing.
• Gather and analyze data from web analytics, customer feedback, and performance metrics.
• Create forecasts, reports, dashboards, and presentations to share insights.
• Use insights to improve customer and user experiences across channels.
• Monitor promotions and campaigns, keeping teams informed.
• Develop domain expertise to support Delta Vacations' digital, marketing, sales and revenue teams.
• Contribute to reporting tools that aggregate data across sources.

Education

High School diploma or GED

Bachelor’s degree or equivalent experience

Business, Economics, Math or Engineering majors preferred

Tools

Power BI

Tableau

SQL

Hyperion

Excel

Job description

How you'll help us Keep Climbing (overview & key responsibilities)

With more than 50 yearsin business, Delta Vacations, a Delta Air Lines company, is one of the largestvacation providers in the U.S. We deliver elevated, all-in-one, customized andflexible vacation experiences designed for SkyMiles® Members. With DeltaVacations, SkyMiles Members and Travel Advisors can choose memorable getawaysthat feature Delta’s notable flight service to more than 330 destinations in 67countries worldwide, combined with expertly curated hotels and activities.

With deep industryexpertise, our leadership and teams go above and beyond to deliver experiencesthat matter for our customers, our partners and our people. We areintentionally building a more inclusive brand that reflects the diversebeliefs, cultures and experiences of our people, travelers and Travel Advisors,while fostering a workplace rooted in teamwork, diversity and innovativethinking. At Delta Vacations, culture is not just what we say, it’s how we showup every day, grounded in integrity, care, resilience and servant leadership.

In the Omnichannel Analyst role, reporting directly to Omnichannel AnalyticsManager , you will play akey role in supporting Delta Vacations by extracting, synthesizing, and analyzingdata to inform business strategy, improve customer experience, and achievecompany objectives. This role partners closely with multiple departments toidentify actionable insights that translate into practical business solutionsthat make a tangible impact.

Primary Functions:

• Work closely with cross-functional teams and establishmeaningful working relationships to ensure collaboration and consistency withdata sharing and reporting.
• Gather and analyze data from various sources, including,but not limited to, web analytics, customer feedback, business performance, andcompetitive research, to identify patterns and trends.
• Compile data into forecasts, reports, dashboards, andpresentations to effectively communicate insights to collaborators across theorganization.
• Leverage insights to drive improvements in customer anduser experiences across multiple channels, providing strategic recommendationsand committed solutions.
• Monitor performance of promotions, campaigns, strategyimplementations, updates, and enhancements, ensuring relevant teams areinformed and aware.
• Develop and apply domain expertise to analyses thatsupport strategy for Delta Vacations digital, product, marketing, sales,revenue, finance, customer experience, and reservations and support teams,among others.
• Contribute to the development of reporting and analyticaltools that accurately and efficiently aggregate across data sources to providea comprehensive view of Delta Vacations business trends, including revenueperformance

WORKENVIRONMENT

Delta Vacations Corporate Headquarters, Atlanta, Georgia

POSITIONTYPE/STANDARD SCHEDULE

Full-Time, Monday through Friday; 8:30 a.m. to 5 p.m. Hybrid schedule. Occasionalevening and weekend may be required as job duties demand.

TRAVEL

Domestic travel may be required to fulfill assignedresponsibilities.

SALARY RANGE

$50,638 - $81,712

Wewill ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, toperform essential job functions and to receive other benefits and privileges ofemployment. Please contact us to request accommodation.

What you need to succeed (minimum qualifications)

• High School diploma or general education degree (GED)
• Bachelor’s degree from four-year college or university;or equivalent work experience; or equivalent combination of education andexperience (Business, Economics, Math or Engineering majors preferred.
• Strong PC skills including MS Excel, Word, and PowerPoint
• 2 years of experience working in Data Analytics, RevenueManagement, Finance or related fields required
• 2 years of experience with data extraction and analysistools such as Power BI, Tableau, SQL, Hyperion or similar tool skills required
• Analytical, investigative, and problem-solving mentality
• Consistently prioritizes safety and security of self,others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high schoolequivalency.
• Is at least 18 years of age and has authorization to workin the United States.

What will give you a competitive edge (preferred qualifications)

• Serveas the primary point of contact with key internal and external partners toensure Delta Vacations is considered when relevant collaborativeopportunities exist, especially as it pertains to cross-commercial efforts
• Deliverstrategic, data-driven recommendations to leadership that influencebusiness decisions.
• Leadprojects and serve as a subject matter expert, mentoring and training teammembers when needed.
• Engageand collaborate with stakeholders at multiple levels, both within andoutside of the organization
• Independentlyexecutes complex, high-impact analysis and applying problem-solving skillsto deliver actionable insights.
• Definesproblems, collects and synthesizes data to inform analyses, drawconclusions inform decision making in a timely and accurate manner

Benefits and Perks to Help You Keep Climbing

• Competitive salary, profit-sharing program, recognitionand performance incentives.
• 401(k) with generous company contributions up to 5%.
• Paid time off including vacation, holidays, paid personaltime, birthing parent and parental leave.
• Comprehensive health benefits including medical, dental,vision, short/long term disability and life benefits.
• Family care assistance through fertility support,surrogacy and adoption assistance, lactation support, subsidized back-up careand programs that help with loved ones in all stages.
• We offer comprehensive wellbeing programs to support youroverall health, including an employee assistance program, free financialmentoring and abundant mental health resources.
• Domestic and International space-available flightprivileges for employees and eligible family members.
• Career development programs to achieve your long-termcareer goals.
• Access to more than 500 discounts, specialty savings andvoluntary benefits through Delta Perks such as auto, home and pet insurance,legal services, childcare and more.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Aff… request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.