Analytics Product Manager

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

401(k) matching

Vacation accrual

Paid personal time

Health benefits

Flight privileges

Professional development

Job summary

Delta Air Lines, Inc. is seeking a metrics and analytics leader to define and govern how digital and international customer experiences are measured across Fly Delta App, delta.com, and airport kiosks.

You will partner with data engineers to source data and align internal and external stakeholders around a cohesive analytics strategy. The role requires strong technical aptitude, the ability to cut through ambiguity, and excellent communication with all levels of Delta’s organization.

Qualifications

• Intellectually curious, highly motivated, and willing to challenge the status quo.
• Able to cut through ambiguity, identify solutions, and deliver results quickly.
• Ability to build strong connections across Delta’s commercial and IT teams, and with external vendors.
• Strong technical aptitude with understanding of complex systems, data flows, and integrations.
• Aptitude to develop and own technical solutions from ideation to implementation in collaboration with stakeholders.

Responsibilities

• Define what we measure and how we track it across digital platforms like Fly Delta App, delta.com, and kiosks.
• Own the measurement strategy for digital and international customer experiences.
• Partner with data engineers to source and deliver measurement data for product teams.
• Rally internal teams and global partners around a cohesive international analytics strategy.
• Lead governance of metrics and ensure adoption of insights across the organization.

Skills

Measurement Strategy

Metric Governance

Data Requirements

Intl and Partner Alignment

Insight Adoption

Job description

How you'll help us Keep Climbing (overview & key responsibilities)

This role will define what we measure and how we track it across digital platforms like the Fly Delta App, delta.com, and airport kiosks. Sitting at the intersection of product, business, and data, this role owns the measurement strategy for digital and international customer experiences — determining the metrics and KPIs the product team needs and partnering with data engineers to source and deliver that data. The ideal candidate cuts through ambiguity, has strong technical aptitude and data skills, and can rally both internal teams and global partners around a cohesive international strategy.

• Measurement Strategy

• Metric Governance

• Data Requirements

• Intl and Partner Alignment

• Insight Adoption

What you need to succeed (minimum qualifications)

• Intellectually curious, highly motivated, and willing tochallenge the status quo

• Can cut through ambiguity, identify solutions, and deliverresults in a fast-paced environment

• Ability to build good connections within Delta’s commercialand IT departments, as well as with external vendors

• Strong technical aptitude with the ability to understand andsupport complex systems, integrations, and data flows

• Ability to develop and own technical solutions incollaboration with commercial organizations and IT, from ideation toimplementation

• Excellent written and verbal skills and ability tocommunicate effectively with all levels of Delta’s organization

• Strong analytical and data skills

• Must be performing satisfactorily in current position

• Is at least 18 years of age and hasauthorization to work in the United States.

• Possesses a high school diploma, GED,or high school equivalency.

• Embraces diverse people, thinking, andstyles.

• Consistently prioritizes safety andsecurity of self, others, and personal data.

What will give you a competitive edge (preferred qualifications)

• Working knowledge of airlines and airline tools, processes,and data is strongly preferred

• Experience leading multiple projects with limitedsupervision and making well-informed priority tradeoffs

• Ability to work well with and rally diverse teams around agoal

• Track record of delivering thoughtful solutions whilemeeting or exceeding deadlines

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication toliving our values – Care, Integrity, Resilience and Servant Leadership – everyday, in everything we do. At Delta, our people are our success. At the heart ofwhat we offer is our focus on Sharing Success with Delta employees. Exploring acareer at Delta gives you a chance to see the world while earning greatcompensation and benefits to help you keep climbing along the way:

• Competitive salary,industry-leading profit sharing program, and performanceincentives

• 401(k) with generous companycontributions up to 9%

• New hires are eligible for upto 2-weeks of vacation. This is earned for use in the following vacationyear (April 1 – March 31)

• In addition to vacation, newhires are eligible for up to 56 hours of paid personal time within a12-month period

• 10 paid holidays per calendaryear

• Birthing parents are eligiblefor 12-weeks of paid maternity/parental leave

• Non-birthing parents areeligible for 2-weeks of paid parental leave

• Comprehensive health benefitsincluding medical, dental, vision, short/long term disability and lifeinsurance benefits

• Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with lovedonesin all stages

• Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health

• Domestic and Internationalspace-available flight privileges for employees and eligible familymembers

• Career development programsto achieve your long-term career goals

• World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint

• Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies

• Recognition rewards andawards through the platform Unstoppable Together

• Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affrimative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation,