Delta One Lounge Assistant Manager – Seattle

Compass Group USA; SeaTac (WA); On-site; USD 80,000 - 81,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA in Seattle Airport seeks an Assistant Manager for the Delta One Lounge to lead the Front of House team and deliver exceptional service to elite and VIP guests. You will recruit, train, coach, and motivate associates, supervise schedules and payroll, manage reservations, and oversee cost controls to maintain a premier dining and beverage program.

Success requires strong hospitality experience, two years of management, excellent communication, and a flair for creating memorable

Qualifications

• Bachelor’s Degree preferably in hospitality, or equal fine dining experience.
• Three to five years of upscale fine dining with at least two years of management experience.
• Cash handling and reconciliation of cash banks and POS systems.
• Ability to hire, develop, train, coach, and counsel hourly associates.
• Ability to plan, market and execute special events/promotions.
• Ability to monitor and track budgets and expenditures.
• Excellent written and verbal communication skills.
• Excellent knowledge of customer service techniques and current service standards.
• Must be able to remain poised and focused under pressure.
• Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Professional appearance and demeanor required.

Responsibilities

• Hires, trains, and develops all FOH restaurant staff in fine dining service standards.
• Maintains schedules, payroll, and other administrative support to maintain food and beverage cost controls, including inventory and pars.
• Organizes and conducts pre-shift and departmental meetings daily.
• Maintains communication with all departments to ensure customer service needs are met.
• Creates seating charts and station assignments daily, following up with support staff on daily expected business.
• Maintains all reservation systems and books to accommodate business demands.
• Creates side work assignments and ensures completion with wait staff.
• Maintains the highest level of service to client/guest, ensuring their satisfaction.
• Maintains cleanliness and presentation of dining room area.
• Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner.

Skills

Leadership

Customer service

Communication

Training & coaching

Education

Bachelor’s Degree in hospitality

Fine dining management experience

Tools

POS systems

Microsoft Word

Excel

Outlook

Reservations systems

Job description

Compass Group USA in Seattle Airport seeks an Assistant Manager for the Delta One Lounge to lead the Front of House team and deliver exceptional service to elite and VIP guests. You will recruit, train, coach, and motivate associates, supervise schedules and payroll, manage reservations, and oversee cost controls to maintain a premier dining and beverage program.

Success requires strong hospitality experience, two years of management, excellent communication, and a flair for creating memorable