Field Engineer 4

Netpace Inc; Nashville (TN); On-site; USD 28,000 - 41,000; Full time

Job summary

Netpace Inc is seeking a Field/Computer Technician to service laptops and desktops across the Nashville metro area. The role requires repairing hardware components such as hard drives, motherboards, and keyboards, and may include whole unit swaps.

Reliable transportation is essential as the position covers the metro and surrounding areas. Candidates must have 1+ years of hands-on repair experience and be able to pass drug and background screening.

Qualifications

• 1+ years of hands-on experience with laptop and desktop break-fix.
• Must have own reliable car and car insurance.
• Police or criminal background verification may be required; client/government clearance may be required.
• Candidate must be able to pass drug and background screening.
• Dell certifications are required after offer is extended (costs covered).
• Must be able to complete required product training.

Responsibilities

• Repair laptops and desktops in the metro area.
• Replace hard drives, motherboards and keyboards.
• Perform whole unit swaps and repair/replace PC peripherals.
• Close service tickets in real time in the ticketing system using company-provided tools.
• Must have reliable transportation to service the metro and surrounding areas.

Skills

Laptop repair

Desktop repair

Field service

Car and driving

Tools

Microsoft applications

Job description

Job Description

***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***

Dell certifications are required once an offer is extended and prior to candidate starting work. These are free of cost to the candidate!
U.S. Citizenship is Required, due to having to possibility of having to travel to government/federal facilities.
Minimum Pay Rate: ***-***

• BILL RATE: ***-34.00 (BILL RATE MUST BE ON TOP OF ALL RESUMES OR WILL BE REJECTED)

Bill/Pay Rate Chart

Bill Rate / Minimum Pay Rate

*** ***

*** ***

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Address: 1931 Air Lane Dr.,
Fed-Ex Station - ***
Nashville
Tennessee
USA
37210
Mileage: 250-350 per week
Vaccination Requirement: Vaccine is NOT required
Candidate(s) are NOT paid to drive to and from work. All mileage during the day to work locations are reimbursed per the standard *** mileage.

Prescreen Questions

• How many years of Computer Hardware Repair Field experience do you have?
• Within the last 2 years how many Motherboards have you replaced?
• Within the last 2 years how many LCD's have you replaced?
• How many years of experience do you have diagnosing Dell laptops and PC's?
• Are you A+ Certified? (A+ certification is required by the client. Selected candidates who do not already have their A+ certification will have 90 days after their start date to become certified, or be subject to termination.)

Key Responsibilities

As a *** Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
You may also perform whole unit swaps, repair or replace PC peripherals.
Must have reliable transportation as this role services the metro and surrounding areas.
Close service tickets in real time in the *** Call Management system using Company provide phone.

Key Qualifications

***Must have his/her OWN RELIABLE CAR and CAR INSURANCE***
1+ Years of hands‑on experience with laptop and desktop break‑fix

Computer‑building Background Experience Preferred

General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
Ability to resolve basic / non‑complex problems as directed
Client and/or governmental clearance may be required
Police or criminal background verification clearance may be required

Screening Requirements

Must be able to complete required product training.
Must be able to pass drug and background screening.
Manager Notes: ALL GENERAL AND TECHNICAL QUESTIONS MUST BE ON ALL RESUMES ON THE BOTTOM OR IT WILL BE REJECTED!!!
DIRECTIONS: Recruiters/Suppliers MUST ask the candidate these questions below and write down EXACTLY what they answer. Do NOT make any corrections to their answers regardless if they are right or wrong. If any questions are left blank or you do not add the general/technical questions to the resume, the resume WILL be rejected!
General Questions: MUST BE INCLUDED WITH RESUME SUBMISSION

• Full Legal Name (name that appears in driver's license)
• Are you eligible to work in the US?
• What is your zip code of residence?
• Do you have a working printer at home?
• Extensive driving is a requirement of this position. Are you willing and able to drive 2 to 3 hours to deliver services to one of your customers?
• This position requires a substantial amount of administrative work (via iPhone), such as real‑time reporting of your time and location and documenting your activities in the ticketing system for each service call. Is this something you will have an issue with?
• Have you ever worked for ***? If yes, please provide the dates and reason for leaving.
• If your car breaks down, what is your backup plan forgetting to work or traveling to a customer to provide services? (Uber, Lyft or public transportation are not acceptable as a backup plan.)
• Occasionally you may be required to work beyond the end of your planned shift (for example, to work past 5:30 pm). Are you willing to work late on short notice? (Overtime compensation will be provided as required by local, state, and federal law.)
• Do you have a reliable computer and a high‑speed internet connection at home that you can use for work?
• The dress code for this position is business casual, which means wearing dress pants such as slacks or khakis, a collared shirt (tucked in), and dress shoes. No casual or athletic attire is permitted, which includes jeans, hats, caps, t-shirts, tennis shoes, construction‑type boots, un‑tucked shirts, hoodies, and thermal sweatshirts. Are you willing and able to comply with this dress code?

Obtaining Dell computer certification is a requirement for this position. These certs will COST you NOTHING, and are done after the interview (if you are selected) on your own computer at home, open book. Evidence of certification must be submitted before a job offer is extended. You will be given roughly 3 business days from the date you are selected as a final candidate to complete the Dell certifications. Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes. Do you agree to complete the dell certifications before you start working?