Delivery Support Associate

HD Supply Canada, Inc; Austin, Northern (TX, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

HD Supply Canada, Inc in Austin, TX is seeking a Delivery Assistant to support delivery drivers with customer orders, loading and unloading merchandise, and ensuring safety protocols are followed. This role does not require driving company or rental vehicles.

You will call customers before and during deliveries, provide proof of delivery, and handle basic customer service issues while performing general warehouse duties as needed.

Qualifications

• Knowledge of warehouse procedures, requisitions, purchase orders, invoices, cargo securement requirements, and delivery documents.
• Prior delivery assistant experience in a similar industry.
• 1+ years of experience operating material handling equipment.
• HS Diploma or GED strongly preferred.

Responsibilities

• Works with delivery drivers to ensure safe, accurate, and efficient delivery of customer orders.
• Inspects deliveries prior to load to ensure accuracy and no damage.
• Assists with loading/unloading merchandise using material handling equipment.
• Makes customer calls before and during delivery and provides proof of delivery.
• Interfaces with customers to resolve basic service issues and relay escalated concerns.
• Provides exceptional customer service by being polite and professional during deliveries.
• Performs general warehouse duties as needed.

Skills

Warehouse procedures

Requisitions

Purchase orders

Invoices

Cargo securement

Delivery documents

Delivery assistant experience

Material handling equipment

Education

HS Diploma or GED

Job description

HD Supply Canada, Inc in Austin, TX is seeking a Delivery Assistant to support delivery drivers with customer orders, loading and unloading merchandise, and ensuring safety protocols are followed. This role does not require driving company or rental vehicles.

You will call customers before and during deliveries, provide proof of delivery, and handle basic customer service issues while performing general warehouse duties as needed.