Delivery Supervisor - Cleveland

Diakon Logistics, Inc.; Richfield Township (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan with match

Paid vacations and holidays

Job summary

Diakon Logistics is seeking a Delivery Supervisor to guide furniture and appliance deliveries by coaching contractor carriers and Diakon service reps, while aligning daily operations with company strategy. You will lead and develop teams, monitor routes, billing, claims, metrics, safety, and client relationships—driving on-time, accurate service and compliance with SOPs.

Ideal candidates are bilingual (Spanish preferred), proficient in Excel/MS Office, with hands-on management, strong

Qualifications

• Bilingual with Spanish preferred.
• Proficient in Excel and MS Office.
• Hands-on management with strong customer focus.
• Excellent verbal and written communication.
• High energy, deadline-oriented, and good time management.
• Bachelor’s Degree or 2-3 years in logistics/supply chain preferred.

Responsibilities

• Educate, assign, schedule, coach, and appraise support staff; communicate expectations, monitor performance, and enforce policies/procedures.
• Meet financial and operational metrics.
• Uphold performance standards.
• Maintain a safe, secure work environment by enforcing standards and complying with regulations.
• Oversee daily operations including route monitoring, billing, claims, metrics, and reporting.
• Build client relationships through effective communication and timely resolutions when issues arise.

Skills

Bilingual (Spanish)

Hands-on management

Customer service focus

Verbal and written communication

Time management

High energy & deadline-oriented

Education

Bachelor’s degree or 2-3 years in logistics/supply chain

Tools

Excel

MS Office

Job description

Company Profile

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to employee development and fostering an internal promotional structure that rewards dedication and growth. We prioritize investing in our team members, offering clear pathways for advancement from entry-level roles to management positions through comprehensive training and mentorship programs.

Job Overview

Delivery Supervisors report to the Location Manager and guide furniture/appliance deliveries by coaching and coordinating independent contractor carriers and Diakon service representatives. Candidates must be able to build team capabilities to execute company strategy, achieve departmental goals, while collaborating with corporate and client leadership. The perfect candidate embodies company culture, inspires innovation, models self-development, and actively motivates teams during execution.

Responsibilities and Duties

• Achieve objectives by educating, assigning, scheduling, coaching, and appraising support staff; communicate expectations, monitor performance, and enforce policies/procedures.
  • Meet financial and operational metrics.
  • Uphold performance standards.
  • Maintain a safe, secure work environment by enforcing standards and complying with regulations.
• Oversee daily operations including route monitoring, billing, claims, metrics, and reporting.
  • Build client relationships through effective communication and timely resolutions when issues arise.
  • Ensure work accuracy within deadlines to meet financial/operational standards.
  • Provide risk-minimizing solutions and hold the team accountable to client SOPs.

Skills/Requirements

• Bilingual (Spanish highly preferred).
• Excellent computer skills, including Excel and MS Office.
• Hands-on management with strong customer service focus.
• Effective verbal and written communication, with relationship-building awareness.
• High energy, deadline-oriented, and skilled in time management.
• Bachelor’s Degree and/or 2-3 years in logistics/supply chain preferred.
• Ability to stand/walk for extended periods.

Salary:

$50,000 - $60,000/year, DOE; plus benefits and potential for bonus

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match, and paid vacations and holidays to full-time employees.