Delivery Supervisor - Columbus

Diakon Logistics, Inc.; Grove City (OH); Vor Ort; USD 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401(k) with match

Paid vacations and holidays

Bonus potential

Zusammenfassung

Diakon Logistics, Inc. is seeking a Delivery Supervisor to lead last‑mile operations for furniture and appliance deliveries. You will coach independent contractor carriers and Diakon service representatives to meet targets while upholding safety and service quality.

The role rewards strong communication, bilingual skills (Spanish preferred), and hands‑on leadership. You will build client relationships, monitor route performance, and drive metrics in a fast‑paced, customer‑focused environment.

Qualifikationen

• Bilingual with Spanish highly preferred.
• Proficient in Excel and MS Office.
• Hands-on management with customer service focus.
• Strong time management and communication skills.
• Bachelor’s Degree and/or 2–3 years in logistics/supply chain preferred.
• Ability to stand/walk for extended periods.

Aufgaben

• Oversee daily delivery operations and route monitoring.
• Coach and coordinate independent contractor carriers and Diakon service representatives.
• Monitor billing, claims, metrics, and reporting to meet targets.
• Build client relationships and resolve issues promptly.
• Ensure work accuracy and compliance with client SOPs.
• Maintain safety and regulatory standards.

Kenntnisse

Bilingual (Spanish preferred)

Hands-on management

Customer service focus

Time management

Verbal and written communication

High energy and deadline-oriented

Ausbildung

Bachelor’s Degree and/or 2-3 years in logistics/supply chain

Tools

Excel

MS Office

Jobbeschreibung

Company Profile

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to employee development and fostering an internal promotional structure that rewards dedication and growth. We prioritize investing in our team members, offering clear pathways for advancement from entry-level roles to management positions through comprehensive training and mentorship programs.

Job Overview

Delivery Supervisors report to the Location Manager and guide furniture/appliance deliveries by coaching and coordinating independent contractor carriers and Diakon service representatives. Candidates must be able to build team capabilities to execute company strategy, achieve departmental goals, while collaborating with corporate and client leadership. The perfect candidate embodies company culture, inspires innovation, models self-development, and actively motivates teams during execution.

Responsibilities and Duties

• Achieve objectives by educating, assigning, scheduling, coaching, and appraising support staff; communicate expectations, monitor performance, and enforce policies/procedures.
  • Meet financial and operational metrics.
  • Uphold performance standards.
  • Maintain a safe, secure work environment by enforcing standards and complying with regulations.
• Oversee daily operations including route monitoring, billing, claims, metrics, and reporting.
  • Build client relationships through effective communication and timely resolutions when issues arise.
  • Ensure work accuracy within deadlines to meet financial/operational standards.
  • Provide risk-minimizing solutions and hold the team accountable to client SOPs.

Skills/Requirements

• Bilingual (Spanish highly preferred).
• Excellent computer skills, including Excel and MS Office.
• Hands-on management with strong customer service focus.
• Effective verbal and written communication, with relationship-building awareness.
• High energy, deadline-oriented, and skilled in time management.
• Bachelor’s Degree and/or 2-3 years in logistics/supply chain preferred.
• Ability to stand/walk for extended periods.

Salary:

$50,000 - $60,000/year, DOE; plus benefits and potential for bonus

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match, and paid vacations and holidays to full-time employees.