Delivery Strategist: Growth & Customer Value

Loop AI; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Loop AI is seeking a Delivery Strategist to own customer value metrics and drive outcomes for its TruROI marketing product. You’ll collaborate across Sales, Product Ops, and Customer Success to optimize time-to-value, engagement, and outcomes for clients.

In this role, you’ll build scalable processes and playbooks, monitor analytics, and lead initiatives that improve agentic workflows. A strong marketing background and a sales mindset are essential for success in a fast-growing,

Qualifications

• Have 5–8 years of marketing experience in a DTC, E‑commerce, CPG or restaurant brand.
• Growth marketing across lifecycle: acquisition, retention, reactivation and product marketing.
• Strong sales mindset — selling a product, idea, project, or vision.
• Ability to break complex problems into smaller parts and build processes.
• Can think in terms of metrics, funnels and dashboards.
• Embraces Loop values: radical ownership, customer obsession, speed.
• Wants to build and scale products as an operator or founder.

Responsibilities

• Ownership of key customer value metrics
• Building playbooks for the sales and customer support functions
• Ownership of all internal processes across analytics, product surfaces, content and communications across functions to ensure 10-star value delivery to customers
• Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc
• Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account

Skills

Growth marketing

Direct-to-Consumer

E-commerce

Restaurant industry

Sales

Analytics

Dashboards

Job description

Loop AI is seeking a Delivery Strategist to own customer value metrics and drive outcomes for its TruROI marketing product. You’ll collaborate across Sales, Product Ops, and Customer Success to optimize time-to-value, engagement, and outcomes for clients.

In this role, you’ll build scalable processes and playbooks, monitor analytics, and lead initiatives that improve agentic workflows. A strong marketing background and a sales mindset are essential for success in a fast-growing,