Full-Time, Strategy & Operations

Loophq; New York (NY); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

A dynamic technology company based in New York is seeking a Delivery Strategist to enhance customer operations. You will oversee key metrics and collaborate with various teams to ensure customer satisfaction. The ideal candidate has 5-8 years of experience in operations within the restaurant or related industries, adept in sales, problem-solving, and leadership. This full-time role offers an attractive salary range of $120,000 to $180,000 per year, reflecting the importance of optimizing customer outcomes and operational success.

Qualifications

• 5-8 years of experience in an operations role in restaurant, DTC, E-commerce, CPG, or hospitality.
• Prior Senior Manager experience managing operations.
• Experience in restaurant in-store role for at least 3 months.

Responsabilités

• Own key customer value metrics.
• Build playbooks for sales and customer support.
• Collaborate with Customer Success teams on implementation.

Connaissances

Operational expertise in the restaurant industry

Sales skills

Problem-solving

Leadership abilities

Metrics and analytics

Description du poste

About Loop

Loop is an agentic restaurant intelligence software that augments back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India.

Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline.

Loop is built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others.

About the Role

As a Delivery strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop’s customers through our operations product. Loop’s products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be the value custodian of Loop’s enterprise customers, obsessing over customer outcomes and optimizing for key metrics like time to value, engagement & outcomes for the operations product of Loop, Protect.

In this role, you will cross-functionally impact our customer strategy by collaborating across functions like Sales/ GTM, Product Operations, Product & Customer Success while owning key customer value metrics.

Responsibilities

• Ownership of key customer value metrics
• Building playbooks for the sales and customer support functions
• Ownership of all internal processes across analytics, product surfaces, content and communications across functions to ensure 10-star value delivery to customers
• Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc
• Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account

Eligibility / Fit

• Have at least 5-8 years of experience in an operations role in the restaurant industry or a direct to consumer brand or in the E-commerce, CPG or the hospitality industry
• Have been a Senior Manager or other operational roles, managing/ working through a broad charter across operations
• Are inherently a great sales person - be it selling a product, idea, project, vision or anything else!
• Have worked at a restaurant in-store in any capacity for 3 months or more.
• Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them.
• Have the ability to think metrics, funnels and dashboards
• Have exhibited leadership while also having worked in IC roles across your previous roles
• Have the ability to understand complex customer/ business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomesli>
• Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.
• Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.

Compensation

$120,000 - $180,000 a year